Maintained Data quality through the SAP Create/Change/Delete Processes on a daily basisMoved with agility through work nodes to meet a demanding departmental workloadDesigned tools to improve overall efficiency and quality for the Data Governance groupDeveloped and expanded on knowledge of the ECC side of SAP and how it interacts with APO, identifying pitfalls that may inhibit productivity, and creating solutions to address any issues/challenges that may ariseCapitalized upon opportunities to improve organizational awareness, business acumen, and overall efficiency within Data Governance and the cross-departmental interaction DG encounters Presented at the September 2015 Leaders Conference to a diverse audience of over 100 global and domestic distributor associates as well as members of Swagelok Leadership

• Generated daily, weekly, and monthly reports to provide metrics of project progress• Facilitated Process Development Team meetings with global & domestic associates (China and the Isle of Man)• Developed and continuously improved the Insourcing Process Development Database• Designed single-click generated graphs to provide instant project progress visibility • Developed a reliable tracking system, for all program related DCN’s• Integrated with multiple Insourcing project teams to maintain accurate data integrity• Utilized knowledge of Swagelok systems to achieve project goals and recommend improvements • Facilitated Design Review Meetings to improve data management practices • Maximized influence across multiple departments to expedite project critical approvals

• Provided exemplary customer service and technical support by phone and in person• Scheduled upcoming events and equipment rentals in the office calendar• Managed the office email inbox in handling requests from current and potential clients• Monitored RMS system for computer labs and other public devices on campus• Utilized the Remedy Action Request System to log and forward issues to coordinators • Trained faculty and staff in the use of complex Audio/Video and Computer Equipment• Coordinated reoccurring task completions using Google Spreadsheets • Developed critical problem solving skills in an office environment