Mike Hale Email & Phone Number

Schaumburg, Il

Prioritized product development efforts for hi-tech telecommunications systems to ensure customer requirements and roadmap feature commitments were met. Provided marketing, pricing, and competitive analysis for software features by collaborating with cross-functional teams.• Adopt SAFe-Agile process to drive product and system features from concept to final release, improving quality and reducing time between releases.• Manage product lifecycles/roadmaps that meet profitability and cost reduction goals.• Solve issues and address requests from field support organizations related to ordering, product quality, feature functionality, and roadmaps, increasing speed of revenue recognition.• Generate business cases ($15M - $100M 5-yr forecast), developing complete and detailed product descriptions for selected products and features.• Collaborate with Engineering and Customer Solutions in ensuring scope of new features meet minimum requirements, effectively utilizing limited resources.• Create and present content to sales teams via recorded webinars as features are released to market, enhancing sales success rates.

Schaumburg, Il

Prioritized product development efforts for hi-tech telecommunications systems to ensure customer requirements and roadmap feature commitments were met. Provided marketing, pricing, and competitive analysis for software features by collaborating with cross-functional teams. • Proposed and implemented a new pricing strategy for the ASTRO Core and Base Stations to shift pricing from hardware to software in order to provide more emphasis on the value of software, while maintaining an appropriate margin on the hardware• Proposed and implemented new pricing strategy to include Integrated Data on all ASTRO 25 systems, enabling customers to add more software features without needing additional hardware or interrupting system operation.• Collaborated with Marketing to create collateral for the new products/features• Assisted Marketing as a technical SME at the annual IWCE tradeshows, building customer confidence in company’s solutions.• Generated business cases and developed product descriptions for selected products and features• Analyzed the potential attachment rate for ASTRO 25 systems connecting to the FirstNet broadband system and created a model to project the revenue from a Broadband Connectivity Package. Potential for $100M+ over 3 years.• As part of Project Renew, analyzed the long term revenue impact of selling the ASTRO 25 infrastructure as a service• Created marketing and orderability content for Software Feature Bundles as an attempt to enhance our software add-on sales to existing customers, targeting $30M annual increases

Schaumburg, Il

Supported Sales and System Engineering on entire ASTRO 25 radio system portfolio for Midwest and Canada sales territories ($300M annual), and was primary liaison between field and product groups. Gathered customer requirements for roadmap consideration and created proposal responses for new features on large projects.• Reviewed proposal responses for accuracy and crafted responses for new features on projects valued over $100M, including LA-RICS and City of Houston.• Provided SME support for redundancy and availability features by training sales teams and analyzing competitive threats.• Visited customers, presenting and explaining benefits of new system features and products, while gathering firsthand feedback.• Gathered input from the field for new features to consider on our Roadmap• Maintained a list of customer commitments so the feature roadmap could be prioritized appropriately• Supported the proposal stage of the Federal IWN nationwide ASTRO 25 system project, which required security clearance

Schaumburg, Il

• Responsible for systems engineering of all communications systems projects for the City of Chicago, and fielded all technical requests from the City• Coordinated additional engineering resources when creating multiple system designs and proposals • Developed SP requirements for a dispatch console in order to meet the needs of the city by working with the Console Product Group, System Planning, and the customer• I maintained the Division’s wireless broadband COMPASS website which was used to share information among all the engineers• Northern Division focal point for wireless broadband systems

• Managed engineering personnel and project designs which supported the North Central Sales Territory ( Illinois, Indiana, and Michigan). This Territory had a sales volume of $150 million, which was the largest in the Northern Division• Hired and retained high performing System Engineers. I hired 13 engineers into my team during my management tenure; my peak staff consisted of 15 people • Ensured the sales opportunities had the proper engineering support and were completed on time and followed quality assurance processes • Maintained my department budget of $900 K, a portion of which was funded by sold services performed by my team• Member of Coverage Best Practices committee to set guidelines and standards• Member of committee to define the pre-sale process for proposing Plant Equipment 911 telephone systems in order to improve quality of designs• Interfaced with Sales, Program Management, and Service teams to review the integrity of each system design proposed to our customers

Schaumburg, Il

• Managed engineering team responsible for all Local Government radio/communication systems in Illinois and Indiana• Responsible for managing project priorities within the Sales territory and mentoring the technical development of the Engineering team• Participated in hiring process for new engineers• Provided technical support for Sales team and participated in strategy development for many customers• Lead Engineer for State of Illinois (STARCOM) ASTRO 25 digital communications system. Coordinated several resources to provide a system design and proposal in an extremely short time period. This was the first system of its type that Motorola owned and managed