Michael Mcgovern Email & Phone Number

Conscientious Deli Lead overseeing all aspects of front of house management operations including scheduling, ordering, and financial planning. Specialized in educating and motivating an equally engaging staff to maintain customer service and production standards. Lead a team that achieved large sales growth, beating projections, with some sub-departments.

Responsible for customer service, food production, and training of deli helper clerks for View Ridge, Fremont, and Green Lake Village stores. PCC focuses on building personal relationships with customers and prioritizes these interactions to offer a complete package of nutrition, ethos, and customer satisfaction

Responsible for all food service operations at a number of locations including permanent spaces and events. Day-to-day tasks included opening and closing of food stands, scheduling and managing employees, sales and bookkeeping, customer service and various forms of promotion. Operated in a busy downtown location with a high volume of customers and provided.

Provided all forms of customer support including resolution, customer satisfaction, billing, and technical support for cable, internet, and digital phone subscribers. Took escalated calls in which I was tasked with empathizing with the customer's conflict or concern and finding the appropriate solution. Responsible for coaching and developing team members.

Business And Information Management B.S., Business Administration And Management, General

Bachelor Of Science (B.S.), Business, Management, Marketing, And Related Support Services

Certificate In Data Analysis, Data Analysis, Completed