Product Manager for Supply Chain Systems

System Administrator for Kohl's E-commerce fulfillment center in Edgewood, MD. Oversee Manhattan WMOS Warehouse Management System.• Provide WMOS support for large network projects. Helped create a Learning Lab for both picking and packing to train seasonal associates or cross-train current associates in preparation for peak season volumes.• Provide support to Operations partners through systemic configuration and maintenance of our Warehouse Management Operating System (WMOS).• Configure and maintain logic through all operational areas of the Material Handling Equipment (MHE) and its associated controller software.• Investigate communications issues between systems to resolve lost or failed messages and keep operations running at maximum capacity.• Generate data through SQL queries to analyze or investigate system issues and suggest a course of action for resolution.• Oversee network reporting such as Daily and Weekly reports that are distributed to senior leadership.• Provide operations team with guidance on order waving based on volume and order profile mixture.• Manage Labor Management configuration and work with Technical Services team to maintain consistency throughout the e-commerce buildings with regards to reporting and goals.• Partner with IT team to perform large scale Disaster Recovery exercises to protect WMOS interests in the event of a major system failure.

• Established reporting system for business metrics. Reports covered productivity, inbound / outbound volume, work flow, etc. Reporting structure reduced the need for supervisors to spend hours each week gathering essential data.• Conducted quality analysis for reported defects to identify trends and highlight areas of opportunity resulting in a 10% reduction of errors per order shipped from 0.089% to 0.080%.• Developed standardized reporting process using SAP enterprise software. Created custom reports to manage warehouse functions, inventory functions and other KPIs.• Managed a diverse set of product lines that required specific handling procedures (batch controlled material, serialized material, expiration date controlled material, and FIFO logic).• Improved inventory accuracy from 90% first-count accuracy to 95%. Managed cycle counting within the warehouse including random bin and complete wall-to-wall counts annually. Managed net and absolute variance within acceptable tolerance.• Supervised up to 30 employees performing inventory control functions throughout the warehouse.

• Drove process improvements and time management initiatives to provide quality customer service and support to a large warehousing and distribution facility. Process improvements allowed reduction of support staff from five to three through attrition.• Served on multiple process improvement committees targeting specific functional areas. Improvements included work-flow efficiency, re-warehousing initiatives, bottle-neck elimination and other areas that slowed down order fill. Gained 10% productivity increase through restructuring of warehouse flow.• Co-chaired committees during transition from Chrysler Corporation to DaimlerChrysler and then back to Chrysler LLC.• Improved inventory accuracy by 300 basis points for a 625,000 square foot facility with over 80,000 SKUs. Sustained improvements by developing investigative procedures and root cause analysis for inventory discrepancies.• Built new reports, spreadsheets and database queries as needed to improve warehouse operations by compiling data from multiple sources.• Provided customer support to over 300 dealerships by helping monitor and track parts orders, find parts using the national inventory database and check availability or create orders as needed.• Co-lead a committee that restructured delivery routes that resulted in a 5% savings on leased equipment and a 10% improvement on delivery times to our customers.• Audited payroll information and approved adjustments requested by supervisors for approximately 200 employees.• Provided backup support to Human Resources to keep employee files current using PeopleSoft personnel management software.• Resolved local PC network issues and provided technical support for hardware and software to over thirty users.• Acted as local contact for corporate IT department to help diagnose system issues and provide on-site assistance.• Managed supplies and services for day to day operations of the warehouse. Procurement / Accounts payable.