Worked in the BPO industry for 14 years, 10 as a part of the leadership team. Very detail oriented and works well in a fast pace environment. Experience working with Training, Quality, HR and Recruitment department.
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Virtual AssistantRocketstation Dec 2017 - Jan 2019ManilaManage properties and appointment settings for real estate companies in the US
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Department HeadInternet Game Solution And Consulting Philippines Inc. Oct 2017 - Dec 2017Ncr - National Capital Region, Philippines
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IsaLead Conversion Corp Jul 2017 - Oct 2017ManilaMake contacts with clients by phone calls and emails. Qualify prospected individuals to be transferred or set an appointment to real estate agents.
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Team LeaderConvergys Aug 2010 - Mar 2017Quezon CityManage 15-20 agents that provides technical support for gaming console and B2B accounts. Handled both US and Australian accounts which are for voice and non-voice. Provide daily,weekly and monthly monitoring/real time coaching/feedback to agents. Handle escalation calls. Attend conference call with clients. Reports to the Operations Manager about daily,weekly and monthly accomplishments.
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Team LeaderConvergys Aug 2010 - Mar 2017
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Team LeadConvergys Aug 2010 - Mar 2017
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Team LeaderStream Global Services May 2009 - Jun 2010Ncr - National Capital Region, PhilippinesManage 15-20 agents that support customer service, technical support and sales for a radio satellite account. Both for voice and email accounts. Resolve billing concerns and take escalation calls. Provide daily coaching and performance evaluations. Attend conference calls with the clients. Supports both voice and non-voice account.
Michael Cabiles Education Details
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Computer/Information Technology Administration And Management
Frequently Asked Questions about Michael Cabiles
What is Michael Cabiles's role at the current company?
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Michael Cabiles attended Polytechnic University Of The Philippines.
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Francis Michael Cabiles
Recruiting Professional- Candidate Relations Lead, Talent Acquisition At Jpmorgan Chase & Co.Metro Manila -
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