Michael Caldon Email & Phone Number

Athol, Ma, Us

Athol, Ma, Us

Head of Drafting Support Organization – 3 teams, 47 Colleagues• Developed and sustained high performance teams through a culture of continuous improvement.• Owner of customer document management systems.• Mange the installation of legal contract and customer document language.• Developed project modeling documents and used them to set internal and external expectations for installation of filed insurance documents and legislative updates• Developed inventory reporting and forecasting• Improved internal processes and developed business tools to reduce the average age of open inventory 87%. From 315 days average in 2019 to 43 days currently • Successfully implemented continuous business improvement program for my organization, consisting of Daily Huddles, Root Cause Problem Solving, Visual Management, Standard Work, etco Consulted with project teams to determine strategic direction and chose future document management applications

Hartford, Connecticut Area

Head of Drafting Support Organization – 3 teams, 47 employees• Owner of business logic, installation of legal contract and customer document language, Document Management Applications, drafting help desk, and drafting systems project work• Developed project modeling documents and used them to set internal and external expectations for installation of filed insurance documents and legislative updates• Developed inventory reporting and forecasting• Improved internal processes and developed business tools used to reduce aged inventory by over 50% in 2019 and on track to eliminate aged inventory by 10/2020• Successfully implemented continuous business improvement program for my organization, consisting of:o Daily Huddles, Root Cause Problem Solving, Visual Management, Standard Work, etc• Salesforce CPQ integration to new Document Management System (DMS)o Moved language, rules, and drafting instructions to new system to support customer document generation for 8 stateso Consulted with project teams to determine strategic direction and chose future document management applications

Hartford, Connecticut Area

Manager of business logic team and drafting systems project teams - 2 teams, 11 employees• Owner of Document Management Application• Successfully implemented a major rewrite of DMS application• Advocated for changes to upstream data gathering from legacy systems• Consulted and recommended replacement vendor software for DMS back end• Technical subject matter expert for CPQ conversion in drafting space• Worked with business and IT teams to find innovative solutions to business requirements within the systems.• Conceived and developed new tools and processes such as rethinking data fetching methods resulting in higher quality results and increased production due to ease of mapping.• Managed offshore vendor team and contracts.

Lead of business logic team. – 11 employees• Owner of all business logic in DMS• Set metrics and quality standards for team of business logic developers• Ensured team delivery of quality results within prescribed deadlines • Collaborated across teams to develop SLAs and set expectations

• Business logic developer in DMS• Member of project teamo Helped to develop and load inhouse document management application

Hartford, Connecticut Area

Rebuild heat-treat furnaces, industrial boilers, and incinerators. Managed day to day job-site activities. Masonary, Welding, Plumbing, and Insulation installation/repairs.

Bs, Computer Science

Bachelor Of Science, Computer Science