Developed Apex Triggers, Batches, Queueables, Invocable methods, Lightning pages, and Lightning Web components, based on specific requirements, to extend Salesforce as neededWrote and maintained test classes to ensure coverage for all custom development to achieve 85% test coverage Developed and maintained Salesforce Integrations using APIs, Webservices, as well as real-time API integrations with the local product databasesUtilized web development experience with HTML, CSS, JavaScript to extend development capabilitiesAdhered to defined coding standards and develop well-structured, maintainable, and easy to understand codeDeveloped and maintained Lightning Flows, Process Builders, Workflows, and Email Alerts to improve automated administrative processesDeveloped and maintained Lighting Record Pages, Page Layouts, Validation Rules, Sharing Rules, List Views, Reports, and Dashboards for best user experienceMaintained Permission Sets, Roles, and Profiles for extending user access needs while maintaining secure control of the systemIdentified tech debt to keep the org clean and ready for fast innovationServed as a Salesforce Technical lead to provide tier 2 & 3 support and aide end-users with real-time troubleshooting related to Salesforce and integrated systems.Operated as a team leader in an Agile environment, participating in daily stand-ups, sprint planning, retrospectives, and backlog grooming to ensure timely delivery of Salesforce enhancements and bug fixesDeveloped, tested, and deployed high-quality business and technical solutions on Salesforce using Agile processes, principles, and techniquesLed business stakeholders through user acceptance testing and participated in discovery sessions where neededCreated and maintained technical documentation including configuration changes, data mapping requirements, functional designs, test cases, and deployment plans as needed for the engagement

Serving as lead data specialist in the implementation of a Salesforce Sales Cloud product for the university’s fundraising departmentDevelop and maintain high quality data visualizations for both front line management and strategic leaders via the Salesforce standard dashboard feature as well as; Apsona, Einstein Analytics, and Tableau platformsUtilizes Apex programming to create Trigger and Batch programs to create and store complex data points.Serving as lead data reporting specialist for the Apsona reporting app in Salesforce with functions to include single-step reporting, multi-step reporting, merge actions, and scheduler tools.Recommends technical solutions to challenges related to the distribution, collection, and display of data related to key performance indicators (KPI) and annual goals.Serves as a Salesforce subject matter expert in the creation and maintenance of fields, objects, and flows that create, hold, and display high quality data.Develops and maintains detailed program reports and dashboards for executive team members in Salesforce and Apsona that reflect program effectiveness in real time.Responsible for creating and managing necessary security features such as profiles and permission sets to manage data security needs.

Served as the leader and highest-ranking member of unit’s IT teamEstablished and maintained U.S. Army communications systems in a field setting to include; long and short range radio transmission, tactical satellite networking, and classified local area networksCreated and enforced cyber security policies and disaster planning to secure Army communications from attacks such as COMSEC loss/interference, DDoS, or Trojan horsesServed as lead project manager for the testing, implementation, and maintenance of information systems for subordinate unitsResponsible for providing unit Commander with information about the capabilities and status of on-hand or obtainable communications and information technology systemsResponsible for the career development of all assigned soldiers to include other senior leaders and staff.

Chief executive of a company of 150 soldiers spread out along four locations in three states.Responsible for the planning, coordination, and execution of missions assigned by higher command.Deployed four platoons of 10-30 soldiers, simultaneously, to varying overseas missions in support of the Global War on Terror.Responsible for the career development of all assigned soldiers to include other senior leaders and staff.Dictated the training plans of assigned soldiers to maintain mission readiness at all times.

Responsible for the training, accountability, health, welfare, mentoring and discipline of a 35 member Human Resources (Postal) PlatoonResponsible for ensuring the platoon’s readiness to deploy anywhere, and conduct postal operationsMaintained and accounted for platoon weapons and equipment valued in excess of $500,000Supervise and serve as the principal commissioned officer in a Human Resources Platoon; supervising the operations of the Postal Platoon in all operationsAdditional responsibilities included assisting Company Executive Officer

Supports company commander with coordinating and developing plans for assigned communications missions to include; assets capabilities assessments, risk analysis and mitigation, personnel movement, and day to day operations. Collaborates with the Readiness Non-Commissioned Officer (NCO) to ensure pay and promotions are processed on time.Ensures subordinate commissioned officers and NCOs evaluations are completed on time and to military standards.Collaborates with the Training NCO to develop technical and tactical training plans.Directly responsible for millions of dollars of GOTS and COTS inventory including IT equipment, vehicles, and classified materials, server stacks, satellite trailers, Humvee and classified intelligence systems.

Coordinated platoon level network assets to support higher command mission requirements.Leveraged signal soldiers technical specialties and various satellite network equipment to create networks in remote locations that can support intelligence, logistics, and command assets on the battlefield. Created network security and contingency plans for both planned outages, and possible network breaches. This included authoring and testing security and continuity of operations (COO) standard operating procedures (SOP).Served as the security readiness POC, delivering readiness statuses to leadership including satellite, and internal network asset statuses.Lead and trained 30+ soldiers in the best technical and tactical practices of modern signal soldiers.Was directly responsible for millions of dollars of GOTS and COTS inventory including IT equipment, vehicles, and classified materials, server stacks, satellite trailers, Humvee and classified intelligence systems.

Responsible for all table settings, scripts, database maintenance, dictionary creation and changes, certificates, system forms, customization, and upgrades for the CM/ECF platformProvides technical CM/ECF systems support and administration including installing new version releases and backup services.Coordinate software system installation, make programming changes, and monitor equipment functionality. Work with Court operations and administrative staff to design, modify, adapt, and enhance existing software. Develop and perform software system testing and validation procedures and documentation.Design and program software applications. Develop reports (including customer reports), write code to specifications and document work. Install and test new versions of CM/ECF and its database management system. Write database documentation and control access permissions and privileges. Ensure storage, archiving, backup, and recovery procedures are functioning correctly.Maintain and develop Perl and shell scripts with embedded SQL.Perform ongoing analysis of Court applications. Review and evaluate software and applications for possible implementation.Provide instruction and training on use and support of systems interfacing or running in the Linux operating environments. Work with Operations personnel to propose and assist in developing CM/ECF training for all users and participate in delivery of training.Monitor and maintain the Court's Linux servers by performing administrative scripting with Perl and Shell. Create, review, maintain, and submit ad-hoc, monthly, quarterly, and yearly statistical reports.Configure, implement, and maintain financial accounting modules in CM/ECF.

Serves as the organization’s Qualtrics system administrator and acts as the technical lead for all Salesforce integration of Qualtrics survey dataServes as the lead in Qualtrics system refreshes, training the metrics team on system upgrade procedures and mitigating system bugs and discrepancies. Serves as the Product Owner Proxy on an Agile Scrum team. Works with executive teams to prototype meaningful dashboards and business intelligence presentation layer designs.Authors, tests, and approves User Stories and system-related requirements. Identifies acceptance criteria for defined User Stories.Interfaces and guides technical developers, analysts, administrators and QA testers in completing User Stories. Collaborates with Scrum Master to identify task priorities and backlog refinement.Recommends technical solutions to challenges related to the distribution, collection, and display of data related to key performance indicators (KPI) and annual goalsWhere applicable, serves as a technical administrator for metrics-related tasks and User Stories.Serves as a Salesforce systems analyst to build and maintain fields, objects, and workflow rules that hold and display high quality data related to KPI and annual goalsDevelops and maintains detailed program reports and dashboards for executive team members in Salesforce and Qualtrics that reflect program effectiveness in real timeCollects, organizes, and analyzes data trends from program surveys and other alternative program effectiveness tracking methods by leveraging scripting languages such as SQL and R (metrics-specific language)

Created and updated high traffic web pages with HTML5, CSS3, JQuery, and ASP.NET code for university use.Supported and advised department web masters in web development best practices.Utilized OmniUpdate central content management software for web content management.Served as a troubleshooter for malfunctioning web applications hosted on local networks.

Mentored, coached, and managed 20+ consultants in technical and professional practices.Assisted faculty, staff, and students with mitigating desktop computing problems related to various programs [Office, Canvas, and Qualtrics] across multiple operating systems [Windows, OS X, and various Linux Distros]. Defining a security scanning SOP, directly responsible for phishing scam mitigation targeted towards KSU faculty, staff, and students. Effectively reduced spam attacks by 20-25%.Serving as a Network Operations Analyst within a NOC, monitored and maintained all Cisco network equipment. Notified the public of both planned and unplanned resource outages via Blogger and Twitter; applied a working tier 2 knowledge to assist in the recovery of downed resources. Researched and recommended new hardware and software components to help maintain network efficiency.

Served as brigade’s desktop system administrator in a Windows 7 computing environment compliant with the DoDD 8140 regulation that establishes policies and assigns responsibilities for managing the DoD cyberspace workforce.Served as a network security manager by scanning the network with Retina, and correcting all errors on the local network.Served as the Army Gold Master system image subject matter expert by verifying system images are current with all software patches and readily distributed amongst subordinate units via Ghost or Windows Deployment Services.Served as a member of the change management board to allow new systems to access the DoD network.Make purchases of lifecycle IT equipment totaling ~$250,000.Advised communications section leader on all changes to network applications and system images. Monitored all brigade users via Active Directory; Verified they were current on DoD required network security training.Trained 20+ subordinate unit desktop administrators on best practices for network/system repair and usage.