Technical Support Specialist
Elgin, Illinois, United States
As a technology support specialist, I was responsible for providing technical support to multiple schools within school district U-46. As part of my responsibilities, I used a ticket system to receive tickets from school staff and resolve them efficiently. I would prioritize certain tickets over others based on an outlined priority system. As I resolved technical issues, I would document my findings within the ticket system. Alongside resolving technical issues, I was also responsible for the training and support of school staff with technical devices and software. While not actively working on tickets or helping staff, it was also my responsibility to keep an active inventory of all technical devices at my specific schools.