Michael Campbell Email & Phone Number

Franklin, Tn

Managed and built relationships with clients and vendors to successfully execute onsite biometric screening events, flu shot events, and alternative screening solutions such as physician screening forms; servicing a combined population of over a half million people in the direct-to-employer and health plan markets• Planned and implemented over 600 onsite biometric screening and flu shot events each year• Analyzed and managed data sent from vendors after the completion of each screening solution• Collaborated with internal data teams to automate manual tasks and streamline productivity

Franklin, Tn

2nd tier call center representative: • Established and developed effective cross-functional processes/working relationships to achieve operational optimization of work between teams within the call center• Offered technical support over the phone for resetting passwords and helping members navigate their program’s website/scheduling tool as well as the participant portal for earning incentives• Collaborated with internal teams to resolve member data issues; contacted participants to provide them with a confirmation of resolution or to relay steps still needing to be completed• Developed training materials for member service representatives on how to use the internal applications available to them

Nashville

Brentwood, Tn

Murfreesboro And Brentwood Tn