Michael Capece Email & Phone Number

Littleton, Co, Us

Littleton, Co, Us

Denver, Co, Us

Denver, Co, Us

Greenwood Village, Co, Us

Evaluated, sourced and recommended hardware solutions based on specific client technical requirements and in accordance with budgets.Integrated IP power devices with current systems to assist in troubleshooting, increase client satisfaction and reduce costs.Documented best practices in playbooks and oversee all operational procedures including OS configurations, computer assemblies, inventory management and shipping.Administered and remotely managed and automated distribution of software, updates, configuration changes and remote commands to hundreds of hosts running on client hardware.Managed Windows licensing, computer imaging and proper OS configurations relating to Windows settings and functions, network requirements and software development.Managed data, tasks and client support issues in CRM applications, client support ticket systems, and project management software.Provided customer support and assisted clients with troubleshooting, repair and processing of RMAs for defective equipment.Compiled technical specifications, requirements, guidelines and instructions for implementing hardware in accordance with best practices.Collaborated with various teams regarding hardware and installation requirements including designers, project/property managers, construction, AV and IT specialists.Scheduled and coordinated installations of equipment and hardware systems in accordance with client timelines and tight deadlines. Contracted and instructed AV and IT professionals for installing and managing client hardware.Collaborated with departments including sales, finance, operations, client support and project/account managers to execute jobs and provide an optimal client experience. Managed task assignments and deadlines to keep projects on schedule.

Greenwood Village, Co, Us

Newark, Nj, Us

Focused heavily on business growth, technology development, and customer support for start-up technology company.Handled all emails and phone calls related to technical support and client inquiries.Setup and installed Raspberry Pi using Raspbian OS as a media player for use with our products and services.Collaborated with engineers to improve product function and design. Developed procedures for product assembly and maintenance.Set production schedules according to sales needs, purchased and maintained inventory according to production needs. Set standards for quality control and carried out inspections.Implemented systems and software for managing projects, processing orders, reservations, tracking inventory and customer support.Entered orders into system, handled all reservations and set schedules accordingly.Custom designed intuitive packaging solutions and developed procedures for processing shipments and returns.Traveled to off-site locations to install or repair equipment for clients.Self-taught custom vinyl installations. Designed templates for clients to personalize their orders and created 3D visual proofing system.Documented all company procedures and created manuals for end-users.Initially completed tasks in all departments before hiring, training and managing team. Administered company and client projects, set goals and deadlines.

Tinton Falls, New Jersey, Us

Developed and completed time sensitive projects for large pharmaceutical companies with a strong focus on marketing.Designed and implemented visual content for games, mobile applications, 3D animations, simulations, virtual reality and augmented reality programs.Created interfaces and developed functionality of programs with a focus on attracting the attention of attendees at conventions, engaging audiences and facilitating conversation.Incorporated vital information in different languages into various forms of media for the purpose of advertising, sales, medical education and instruction.Traveled internationally to install equipment, continually monitored and ensured the proper function of all hardware and software, assisted and guided users with equipment and programs.Assisted in video production and responsible for editing and visual effects.