Michael Capleton Email & Phone Number

Bracknell, Berkshire, GB

• The security engineer role at this company is responsible for preventing and mitigating security breaches that may arise within the corporation’s computer systems. This requires being an expert in various fields such.
• Being the driving force behind the company’s PCI recertification and leading many of the audits that come along with this recertification
• Identifying and resolving major vulnerabilities that have been found on the cloud platform
• Producing regular patching for the company’s systems not only at a national level but also globally
• Setting up and leading fortnightly meetings on how we can improve our current patching strategies and vulnerability management

Bracknell, Berkshire, GB

• Content Guru is a telephony company that provides online contact centres which utilise the cloud. As a support engineer I demonstrated the following qualities and skills:
• Problem solving skills and the ability to think outside the box in order to provide solutions to customers
• Quick, effective and helpful communication in order to provide first class customer support
• An expansive knowledge of various applications (such as the various Storm applications, Verint and SQL) as well as the ability to pick up new applications
• Great attention in order to effectively maintain and troubleshoot a platform
• Time management skills and the ability to work under pressure are critical for this role especially when dealing with project deadlines and SLA for issues that arise on the platform

Birmingham, West Midlands, GB

• This was part of the Birmingham Undergraduate Internship Programme and I worked with the Learning Support, Disability and Mental Health team.
• Produced online resources for the students and staff at the University of Birmingham that could easily be accessed through the Virtual Learning Environment (VLE).
• Gained feedback from existing students and staff by arranging meetings and workshops and identifying gaps in existing resources provided by the University.
• Planned and produced documents that would be contained in the first official e-mail that the University would send out to applicants.
• Helped design and edit the University of Birmingham website regularly.