Michael Caproni

Michael Caproni Email and Phone Number

Service Support Manager
Michael Caproni's Location
New York City Metropolitan Area, United States
Michael Caproni's Contact Details

Michael Caproni work email

Michael Caproni personal email

n/a
About Michael Caproni

I am a Customer Service Professional with experience in supporting sales and business growth through consistent and outstanding customer service delivery. I have developed and managed efficient service teams, and served as a senior point of escalation for customer concerns and problems. Ensuring positive customer experience is my expertise.

Michael Caproni's Current Company Details

Service Support Manager
Michael Caproni Work Experience Details
  • Ricoh Business Solutions
    Service Support Manager
    Ricoh Business Solutions 1997 - 2014
    Greater New York City Area
    Respond to clients requests, clarify and confirm project scope, and serve as the primary point of contact.Collaborate with production, technical, and sales teams to assess scope of work and produce cost estimates.Oversee project lifecycle, provide client updates, conduct quality check, and coordinate logistics.Worked with sales management to ensure company growth.Developed training protocols for newly hired staff.Interviewed and trained prospective hires.Traveled to… Show more Respond to clients requests, clarify and confirm project scope, and serve as the primary point of contact.Collaborate with production, technical, and sales teams to assess scope of work and produce cost estimates.Oversee project lifecycle, provide client updates, conduct quality check, and coordinate logistics.Worked with sales management to ensure company growth.Developed training protocols for newly hired staff.Interviewed and trained prospective hires.Traveled to various facilities to train service support representatives and sales support managers.Reviewed legal projects for accuracy and compliance prior to delivery.Worked directly with customers to create custom solutions based upon unique needs. Show less
  • Ikon Office Solutions
    Account Manager
    Ikon Office Solutions Aug 1996 - Sep 1997
    Greater New York City Area
    Marketed and sold Legal Document Products and Services to existing and prospective clients.
  • Ikon Office Solutions
    Customer Service Representative
    Ikon Office Solutions Sep 1994 - Aug 1996
    Greater New York City Area
    Assisted the sales team to ensure company growth.Assessed each project for deadline, price, and to ensure it met the client's expectations.
  • Royce Investment Group
    Stockbroker
    Royce Investment Group Jan 1994 - Jul 1994
    Woodbury, Ny
    Participated in opening brokerage accounts for individuals, as well as proposing and creating customized investment solutions.

Michael Caproni Skills

Team Leadership Multi Tasking Document Management Project Planning Customer Service Litigation Support Training Recruiting Time Management Sales Problem Solving Conflict Resolution Contract Negotiation Customer Experience Long Term Business Relationships Sales Support Customer Relationship Management Account Management Process Efficiency Staff Development Staff Training Sales Operations Business Development Hiring Customer Engagement Customer Retention Microsoft Office Cold Calling

Michael Caproni Education Details

  • State University Of New York At Oswego
    State University Of New York At Oswego
    Double Major History And Psychology

Frequently Asked Questions about Michael Caproni

What is Michael Caproni's role at the current company?

Michael Caproni's current role is Service Support Manager.

What is Michael Caproni's email address?

Michael Caproni's email address is mi****@****usa.com

What schools did Michael Caproni attend?

Michael Caproni attended State University Of New York At Oswego.

What skills is Michael Caproni known for?

Michael Caproni has skills like Team Leadership, Multi Tasking, Document Management, Project Planning, Customer Service, Litigation Support, Training, Recruiting, Time Management, Sales, Problem Solving, Conflict Resolution.

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