Michael Carpenter Email & Phone Number

Woodland Hills, Ca

• Explored, tested, and implemented solutions for IT asset management, leading the implementation and management of an ITAM system.• Evaluated Apple MDM solutions, deploying JAMF Pro for Apple device management.• Assisted in the development and documentation of IT policies and procedures, driving service desk process improvements.• Responsible for onboarding new and providing training to new IT support staff.• Delivered stellar support to a diverse and distributed workforce across more than five countries.

Westlake Village, Ca

• Provided the highest quality or service and support, with a focus on executive support.• Managed local projects, determining requirements, often working self-directed.• Partnered with Human Resources to improve employee onboarding processes.• Implemented Human Resource and Payroll system updates/upgrades.• Created documentation for end-user training and support of business technology.

Los Angeles, Ca

• Recognized and addressed problems in help desk workflow, reducing customer wait times by 60%.• Reduced fixed asset expenses by almost 50% through recycling and donation old IT assets.• Responsible for onsite and remote support of over 200 Sony entertainment employees across three Los Angeles locations.

Calabasas, Ca

• Managed staff of 12 technicians in the support of over 1000 customers.• Organized meetings and follow-up with project and implementation teams, ensuring communication and minimal affect to daily operations.• Installed, configured and tested desktop and laptop hardware and peripherals. • Created detailed software installation instructions, minimizing software install time.

North Hollywood, Ca

• Configured and installed Microsoft Windows 95/98/NT/2000 workstations.• Assisted with server configuration and installation.• Maintained inventory of hardware, software, and licensing.

Yuma, Az

• Private First Class (E1) - Sergeant (E5).• Aviation Life Support Systems, Flight Equipment Marine.• Responsible for leading and developing a team of aviation maintenance technicians, including assigning maintenance tasks, providing training, conducting quarterly performance evaluations, and recommendations for promotions.

Bachelor Of Science - Bs, Information Technology Management

College Transfer Credit

General academics for college trandfer credit.

Diploma, High School