Michael Carpenter is a SVP Global Sales at Intercom. He possess expertise in strategy, management, saas, business development, start ups and 45 more skills. He is proficient in Thai. Colleagues describe him as "I worked with Michael at Ventes, now Lead book, during my time there as CTO. We collaborated closely to build and deliver a data analytics driven product. He could read between the lines and dig into what customers really needed, and I found his insights enormously helpful when working on the technical solution. Michael is a fantastic communicator that works at a phenomenal pace. There was a large consultancy element to what Ventes did and as an example, I watched him single handedly set up an inside sales team in a new country including planning the project, sourcing the right delivery partner, onboarding the sales reps, creating and delivering the training materials, keeping stakeholders engaged and updated, and much more. This was all done inside 12 weeks. Michael has an innate ability to create excitement and generate massive amounts of motivation in people around him including his staff, peers, investors and customers. I've seen people thrive whilst working for him, actively seeking out his advice, fully appreciating his openness, honesty and integrity. Personally I thoroughly enjoyed working with Michael. There was never a dull moment and I very much like to work with him again someday. I wholeheartedly recommend Michael, and am certain he will make a positive impact to the bottom line of any business he is a part of for.", "I worked directly with Michael for 6 years. He has my highest recommendation for these 4 main reasons: ★1) He Builds Strong Relationships & Cohesive Teams He works well with all personalities - including tough clients and employees - and focuses immediately on the heart of a challenge. He offers sound advice when working with Global Clients and Strategic Partners. He understands the nuances of different business cultures, and spends time building a solid team foundation. His employees respect him greatly, enabling him to rally and redirect us quickly if fast changes are needed. He genuinely enjoys his work, which radiates throughout the team. I trust his judgement on new hires. He is quick to spot great talent, and fills team gaps quickly to ensure maximum performance. ★2) He Leads through Clear Direction, Intelligence, and Example My team consistently performed by following his direction. Knowing the right direction to drive a team in is key when scaling a rapidly growing business. He sets clear expectations and sets time for weekly discussion. He is extremely intelligent, relying on data, process, and his extensive experience to make informed decisions. He shows strength and grace when leading his team. ★3) He Holds Employees Accountable and Leads by Example He expects excellence, because this is what he also delivers back to his team. He is open to feedback, and hold every employee accountable. He leads through example, not fear. He digs into numbers. He doesn’t allow for mediocrity. ★4) He Coaches for Greatness The skills I acquired under his direct leadership are better than anything I’ve read in a book, blog, or article. Under his guidance I went from a freshly-graduated Sale Representative in San Francisco to a Global Manager leading 4 strategic team implementations in Singapore. He led countless other of my colleagues through years of similar professional growth. He puts in the time, the work, and the passion required to be great at what he does. I’m genuinely grateful for my 6 years of experience working for him.", and "Michael is the consummate management executive. I was privileged to worked under Michael at Leadbook where he was overall-in-charge of customer success and day-to-day operations. I am always in awe of Michael’s ability to cut through the noise and figure out the key metrics that matter in all aspects of our operations. Whether it is a digital marketing campaign, product feature development, client acquisition, complex process/workflow issues, you can always count on Michael to systematically decompose the problem at a high-level and build an efficient and effective strategy to tackle the problem at hand. Michael is an energetic and inspirational team leader who galvanizes the team when the going gets tough. Through guiding, shaping the decision-making process, to reaching mutual consensus between the different teams, and backing us when we have had to make hard decisions, he has garnered the trust and respect of the engineers and research scientists in our team."