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Michael Carpenter, Mba Email & Phone Number
Senior Inspections and Compliance Specialist
at
U.S. Immigration and Customs Enforcement (ICE)
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✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Senior Inspections and Compliance Specialist
Location
Annapolis, Maryland, United States
Company size
Who is Michael Carpenter, Mba? Overview
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Quick answer
Michael Carpenter, Mba is listed as Senior Inspections and Compliance Specialist at U.S. Immigration and Customs Enforcement (ICE), a company with 1714 employees, based in Annapolis, Maryland, United States. AeroLeads shows a matched LinkedIn profile for Michael Carpenter, Mba.
Michael Carpenter, Mba previously worked as Senior Inspections & Compliance Specialist at U.S. Immigration And Customs Enforcement (Ice) and Inspections & Compliance Specialist at U.S. Immigration And Customs Enforcement (Ice). Michael Carpenter, Mba holds Master Of Business Administration (Mba), Human Resources Management And Services, 3.8 from Strayer University.
Company email context
Email format at U.S. Immigration and Customs Enforcement (ICE)
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U.S. Immigration and Customs Enforcement (ICE)
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Profile bio
About Michael Carpenter, Mba
An innovative senior-level professional with more than 15 years of experience in the telecom and information technology industries. Strong ability to identify areas requiring improvement and deploy rapid, hands-on solutions. An influential and empowering leader of cross functional teams with the ability to effectively use a variety of communication and engagement methods and techniques. Possesses a high level of emotional intelligence and has extensive experience in team building and improving morale. Experienced in all aspects of call center operations to include workforce planning, resource management, developing effective staffing models, assessing compliance with corporate requirements, and staff supervision. Recently achieved a Master’s in Business Administration with a concentration in Human Resources.
Listed skills include Call Centers, Wireless, Telecommunications, Team Leadership, and 20 others.
Current workplace
Michael Carpenter, Mba's current company
Company context helps verify the profile and gives searchers a useful next step.
U.S. Immigration And Customs Enforcement (Ice)
10 roles
Michael Carpenter, Mba work experience
A career timeline built from the work history available for this profile.
Senior Inspections & Compliance Specialist
Current
May 2022 - Present
Inspections & Compliance Specialist
Current
Aug 2019 - Present
Analyst
Responsible for scheduling/forecasting call volume/AHT for workgroups, including outsourcers across the National footprint.Responsible for maintaining historical databases and monitor IEX by confirming call volumes and AHT for all call types posted every 1/2 hour.Responsible for analyzing daily and 1/2 hour call volumes to ensure we have the right people.
Mar 2014 - May 2019
Coordinator Resource Management Operations
Ensures adequate staffing levels in each center across the Northeast AreaMonitors and ensures call volume is on target with forecast and call flow is distributed evenly across centersAnalyzes service levels and contacts leadership with recommended adjustments to staffing levels when change is indicatedAnalyzes Area wide performance metrics including.
Sep 2012 - Mar 2014
Supervisor
Resolved escalated complaints and issues through high-level decision making.Diagnose and resolve internal/external customer service issues with wireless voice and data services, including problems related to hardware, software, applications, service plans, and contracts.Provided quality feedback and one-on-one coaching to drive team.
May 2009 - Sep 2012
Coordinator Customer Service
Served as team leader and main point of contact for numerous Supervisor teams.Served as Transition Assistant for multiple new hire classes.Routinely achieved 100% quality on customer surveys. Improved center operations by developing resolution tracking tools that follows Call Sequencing Models. Named "#1 Representative," April 2010 and "LeaderBoard," April.
May 2006 - Mar 2009
Representative Customer Service
Resolved customer concerns and cable service issues by troubleshooting.Distinguished the most efficient resolution procedures for cable clients according to subscribed services.Exceeded all customer service objectives set by department heads and management team.Exemplified excellence with company guidelines of its "service to sell" motto.
Sep 2005 - May 2006
Representative Customer Service
Ford Motor Credit
Provided superior service on all incoming and outgoing customer calls. Developed a personal technique to ensure collection objectives were achieved on a daily basis.Exercised excellent communication skills while working within a team environment. Assisted in coaching programs for incoming employees.
Mar 2003 - Sep 2005
Associate
Bmw Manufacturing Corporation
Operated and maintained welding machinery proficiently.
Oct 1999 - Mar 2003
Team & coworkers
Colleagues at U.S. Immigration and Customs Enforcement (ICE)
Other employees you can reach at ice.gov. View company contacts for 1714 employees →
AN
Abdulaziz Nasser
Colleague at U.S. Immigration And Customs Enforcement (Ice)Doha, Doha, Qatar, Qatar
View →
SB
Shawn Brawley
Colleague at U.S. Immigration And Customs Enforcement (Ice)Lubbock, Texas, United States, United States
View →
AC
Alex Coffin
Colleague at U.S. Immigration And Customs Enforcement (Ice)Washington, District Of Columbia, United States, United States
View →
DJ
Dale Jepson
Colleague at U.S. Immigration And Customs Enforcement (Ice)Manassas, Virginia, United States, United States
View →
AS
Amanda Spearing
Colleague at U.S. Immigration And Customs Enforcement (Ice)Dallas-Fort Worth Metroplex, United States
View →
EF
Emily Fehringer
Colleague at U.S. Immigration And Customs Enforcement (Ice)Washington, District Of Columbia, United States, United States
View →
JC
John Collick
Colleague at U.S. Immigration And Customs Enforcement (Ice)Washington, District Of Columbia, United States, United States
View →
CW
Carl Weinreber
Colleague at U.S. Immigration And Customs Enforcement (Ice)Alexandria, Virginia, United States, United States
View →
DD
Deveyon Douglas
Colleague at U.S. Immigration And Customs Enforcement (Ice)San Antonio, Texas, United States, United States
View →
EF
Eileen Falzini
Colleague at U.S. Immigration And Customs Enforcement (Ice)Las Cruces, New Mexico, United States, United States
View →
Abdulaziz Nasser
Colleague at U.S. Immigration And Customs Enforcement (Ice)Doha, Doha, Qatar, Qatar
View →
SB
Shawn Brawley
Colleague at U.S. Immigration And Customs Enforcement (Ice)Lubbock, Texas, United States, United States
View →
AC
Alex Coffin
Colleague at U.S. Immigration And Customs Enforcement (Ice)Washington, District Of Columbia, United States, United States
View →
DJ
Dale Jepson
Colleague at U.S. Immigration And Customs Enforcement (Ice)Manassas, Virginia, United States, United States
View →
AS
Amanda Spearing
Colleague at U.S. Immigration And Customs Enforcement (Ice)Dallas-Fort Worth Metroplex, United States
View →
EF
Emily Fehringer
Colleague at U.S. Immigration And Customs Enforcement (Ice)Washington, District Of Columbia, United States, United States
View →
JC
John Collick
Colleague at U.S. Immigration And Customs Enforcement (Ice)Washington, District Of Columbia, United States, United States
View →
CW
Carl Weinreber
Colleague at U.S. Immigration And Customs Enforcement (Ice)Alexandria, Virginia, United States, United States
View →
DD
Deveyon Douglas
Colleague at U.S. Immigration And Customs Enforcement (Ice)San Antonio, Texas, United States, United States
View →
EF
Eileen Falzini
Colleague at U.S. Immigration And Customs Enforcement (Ice)Las Cruces, New Mexico, United States, United States
View →
4 education records
Michael Carpenter, Mba education
Master Of Business Administration (Mba), Human Resources Management And Services, 3.8
Bachelor'S Of Science; B.S, Business Administration
Strayer University
Associates Of Applied Science Degree, Electronics Engineering Technology
Itt Technical Institute
Education record
Mcdowell High School
FAQ
Frequently asked questions about Michael Carpenter, Mba
Quick answers generated from the profile data available on this page.
What company does Michael Carpenter, Mba work for?
Michael Carpenter, Mba works for U.S. Immigration and Customs Enforcement (ICE).
What is Michael Carpenter, Mba's role at U.S. Immigration and Customs Enforcement (ICE)?
Michael Carpenter, Mba is listed as Senior Inspections and Compliance Specialist at U.S. Immigration and Customs Enforcement (ICE).
Where is Michael Carpenter, Mba based?
Michael Carpenter, Mba is based in Annapolis, Maryland, United States while working with U.S. Immigration and Customs Enforcement (ICE).
What companies has Michael Carpenter, Mba worked for?
Michael Carpenter, Mba has worked for U.S. Immigration And Customs Enforcement (Ice), Verizon, Verizon Wireless, Charter Communications, and Ford Motor Credit.
Who are Michael Carpenter, Mba's colleagues at U.S. Immigration and Customs Enforcement (ICE)?
Michael Carpenter, Mba's colleagues at U.S. Immigration and Customs Enforcement (ICE) include Abdulaziz Nasser, Shawn Brawley, Alex Coffin, Dale Jepson, and Amanda Spearing.
How can I contact Michael Carpenter, Mba?
You can use AeroLeads to view verified contact signals for Michael Carpenter, Mba at U.S. Immigration and Customs Enforcement (ICE), including work email, phone, and LinkedIn data when available.
What schools did Michael Carpenter, Mba attend?
Michael Carpenter, Mba holds Master Of Business Administration (Mba), Human Resources Management And Services, 3.8 from Strayer University.
What skills is Michael Carpenter, Mba known for?
Michael Carpenter, Mba is listed with skills including Call Centers, Wireless, Telecommunications, Team Leadership, Customer Service, Troubleshooting, Customer Satisfaction, and Customer Experience.
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