Providing daily technical support to SCADA Pipeline Control Center and 44 truck rack terminals. Responsible for maintaining SCADA system including security patching, distributed communications, database management, HMI display development, historical archive, and user management

360 Recording Studio is a 1,000 sq. ft. facility dedicated to recording, mixing, and mastering live rock bands, hip-hop artists, R&B vocalists, and so much more. We've recently opened up our doors to serious clients who may want to make use of our services such as but not limited to: custom beats/tracks, vocal/instrumental recordings, and audio mixing and/or mastering.DAW: Cubase 7.5, Cubase 10.5, Avid Protools 10, WaveLab 6, Plugins: Wave's Suite, Voxengo Suite, Audio Tune, Steven Slate, iZotope, Sonnox plugins,Brainworx,

• Deployed software, patching via Intune. • Acted as a SME within the Azure & Intune environment. • Led process improvements, analyzing vulnerabilities, and implementing technical solutions to maintain data integrity and file system security.• Defined procedures for imaging desktop and laptop hardware, including evaluation and testing of BIOS version, BIOS configuration and device drivers, and virtual machines, including virtual hardware specifications.• Planning and execution of upgrade cycles using Ivanti, kubernetes, and docker for the Windows OS patching, major core applications, and other enterprise applications.• Implemented standard policies, procedures, and processes for endpoint device management, including operating system and application deployment, and configuration.• Supplied third-tier knowledge and support to first- and second-tier technical support analysts during issue escalation, coordinating problem evaluation and troubleshooting efforts with other IS staff.• Reviewed Active Directory and Azure structure and made recommendations for changes to follow Microsoft best practices• Built, maintained and executed Endpoint Patching Strategy using Ivanti Patch for Windows.• Built packages and executed enterprise-wide software installs, upgrades, and uninstalls via centralized deployment tool.• Provided escalated support & troubleshooting for Help Desk on hardware and software issues.• Created Detailed & Thorough Documentation of processes and procedures.• Provided after-hours support for maintenance and change management efforts.• Provided on-call support to resolve escalated incidents within ServiceNow. • Worked with the company remotely to develop API systems for their website.

• Managed Azure web application, Azure SQL Database, Virtual machines, Azure AD, Azure search, andnotification hub..• Setup RingCentral Accounts & configured call routing.• Setup users within Office 365 admin Portal• Migrate Users to AWS• Managed AWS via AWS Management Console• Led process improvements, analyzing vulnerabilities, and implementing technical solutions to maintaindata integrity and file system security.• User Fresh Service as main ticketing systems• Set GOP via GPMC• Used Ninja MMR as Main Remote Monitoring & Management• User Fresh Service as main ticketing system.• Managed 1000+ user in 20 different office locations• Managed security threats via Sonic wall NSM

Lay OffManaged 800+ user in 4 different Texas locations.- Migrated Exchange 2013 to MS 365.- Managed & Maintained MS Server 2008, 2012 & 2016-Imaged & configured windows 7 and - - - -Windows 10 computersCreated Windows Management Instrumentation (WMI) queries.-Managed and Maintained DHCP, DNS and AD Services.-Managed and Maintained Active Directory, -DNS, DHCP servers and Event Logs.-Managed and Maintained ADRMS server.-Managed and Maintained Azure web application, Azure SQL Database, Virtual machines, Azure AD, Azure search, and notification hub.-Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.-Manage the implementation and operations of the mobile device management solution using Microsoft Intune, which included server-based installation and management, patches and upgrades.-Implement Installed In Tune in SCCM hybrid solution for mobile device management.-Provide technical oversight and guidance during client’s engagement execution.-Configured Fortinet, Cisco and HP Routers & switches.-Installed and upgrade computer components and software, manage virtual servers, and integrate automation processes.-Used Connectwise & Teamviewer for Remote access and Management.Implement technical solutions to eliminate vulnerabilities.Maintain passwords, data integrity and file system security in AD managed environment.Worked with and supported CRM.Utilized Aurora Solar to setup building access via a access control system.Configured Mobile phone’s and added them to MDM, Intune and KnoxConfigured Malwarebytes Firewalls & Antivirus.Installed and configured Servers and Routers at the Data center.Installed and configured FedEx, UPS, & USPS.Installed and configured NVR camera systems for different offices.Configured Mobile Devices with Resco.Ran CAT5 & CAT6 Cable.

Company works in a VDI using Citrix.Setting up Video/Audio meetings.Used HEAT Service Management for all Trouble tickets.Preformed forensics audio to enhance speech for court cases. Provided technical support service desk side for hardware & software.Used incident management system to properly document and escalate issues as they are reported.Proactive learned current and newly released applications.Ensured escalations from the Service Desk are prioritized properly and status was communicated to the client in a timely matter.Perform advanced troubleshooting and research of incidents and problems.Collaborate within the larger IT support team to ensure the highest level of customer support and resolution.Setup and delivery of various hardware and audio visual requests within the conference meeting roomsEnsured all office integrated conference rooms are kept in appropriate working order.Kept up to date on emerging and competitive AV/VC technology.Seek and identify opportunities to enhance the clients experience with the Firm’s technology.

Performed an automated full installation of the 64-bit version of Windows 7 using System Center Configuration Manager, (SCCM). Includes the operating systems, Created SCCM packages, programs, collections & advertisementscore applications, department applications, security tools and related corporate configuration settings, and the backup and restore of user files and settings.. Imaged Computers and Laptops via PXE and SMSPackaging of applications using Install Shield Admin Studio 11 for repackaging the legacy files into MSI, MSM and MSPBackup user data Manually and used Connected Backup. Migrated users to Windows 7 and Office 2010, also upgraded and replace hardware as needed.Configure various types of PDA’s including Blackberry, Windows, Android and iPhones. Inventoried and Tagged, Desktops, laptops and Printers Work independently, prioritize, multi-task and effectively work in a complex environment with multi-location team structure. Conduct business impact analysis for vital functions; document recovery priorities of the key processes, applications and data.Look at traffic patterns in order to determine how best to improve the security.Deployed, Package and Tested drivers for new computer systems via SCCM.Deployment and Testing of applications using Citrix Packager, XenServer, Citrix XenApp 5/6, and Windows Installation Manager.

Oversaw aspects of the domain in a Windows Server 2008 R2 environment.Performed an automated full installation of the 64-bit version of Windows 7 using System Center Configuration Manager, (SCCM). Includes the operating systems, core applications, department applications, security tools and related corporate configuration settings, and the backup and restore of user files and settings.Imaged Computers and Laptops via PXE and SMSMaintain passwords, data integrity and file system security in AD manged environment.Analyze vulnerabilities in a Microsoft environment.Implement technical solutions to eliminate vulnerabilitiesBackup user data Manually and used Connected Backup. Implementation and support of CAD/CAE applications, Office 2013, Soure Fire, DameWare, IE 9 & 11Migrated users to Windows 7 and Office 2010 also upgraded and replace hardware as needed.Configure various types of PDA’s including Blackberry, Windows, Android and iPhones. Managed internal data, including identifying risks to data integrity, disaster recovery and restoration

Support the global Shell Trading user network in the Americas, Europe and Asia - including 200+ on the Houston trading floor. Extensive experience with Active Directory, Windows 7, Windows Vista, Office 2010, Office 2007, VPN support, Citrix, virus and spyware removal.Supported and installed OASyS, ADMS, CQG, Bloomberg, Reuters, ICE, and ICE chat.Migrated users to Windows 7 and Office 2010 and upgraded or replacing hardware as needed.Configure various types of PDA’s including Blackberry, Windows, Android and iPhones. Migrated 300 data from Vista to Windows 7.Headed the project to resolve the issue of Data Mart not working in a Window 7 64bit environment.Provided level II application support and system administration for financial market data applications

Performed an automated full installation of the 64-bit version of Windows 7 using System Center Configuration Manager, (SCCM). Includes the operating systems, core applications, department applications, security tools and related corporate configuration settings, and the backup and restore of user files and settings.. Migrated 300 users data from XP to Windows 7.Imaged Computers and Laptops via PXE and SMSBackup of all user data via HD Clone. IT Infrastructure Library (ITIL) framework

Supporting Windows 2000/ME/XP/Visa/Windows 7 operating systems.Supporting Microsoft Office, CQG, Athena, Reuters, Bloomberg, ICE, and ICE chat.Facilitated and Headed the whole trade floor move from 700 Louisiana to 1111 FanninSupplying IT support for all user in house. Building and maintaining Computers, Servers and Printers.Setting up new user accounts via Window Server 2008.Managed all of the trade floors hardware.Repaired Computers, laptops and printers. .Supporting Blackberry and Microsoft Office.Supplying IT support for all user in house. Building and maintaining Computers, Servers and Printers.Setting up new user accounts via Window Server 2006.Used Service Now to create trouble tickets. Supplying IT support for all inuser over the Phone, Supplying Remote support. Maintaining Window Server 2003, setting group policiesDesk side support of enterprise desktop/laptop environmentMicrosoft Windows 7 and 2010 Office SuitesPurchasing of all Dell equipment, Imaging and deploymentTraining clients and customers in telemedicine proceduresTrack all inventory globallyAdminister User AccountsRemote access / VPNEnforced strict compliance with policiesProvide basic user training when necessaryMaintained Firewall, Anti-Virus and all OS ApplicationsActive Directory ManagementPrinter purchasing, deployment and repairEncryption of all laptops and hardwareDeployment and Testing of applications using Citrix Packager, XenServer, Citrix XenApp 5/6, and Windows Installation Manager

Supporting Windows 2000/ME/XP/Visa/Windows 7 operatingsystems.Supporting Blackberry and Microsoft Office.Supplying IT support for all user in house. Building and maintaining Computers, Servers and Printers.Setting up new user accounts via Window Server 2006.

Supporting Windows 2000/ME/XP/Visa operating systems Supporting Linux/Unix and BlackberrySupplying IT support for all inuser over the Phone Building and maintaining Computers, Servers and PrintersMaintaining Window Server 2003, setting group policiesResponsible for aiding the help desk,Troubleshooting and resolving issues related to all aspects of IT including; receive, track, prioritize and assign service requestsProducing and analyzing statistical trend reportsAccount for all computer assets and inventoryAdminister antivirus softwareEnd User SupportDesktop deployment images using GhostHelp Desk Support via Phone - GloballyEnsure compliance with software/hardware policiesProvide basic user training when necessaryPerformed incident management by assessing, scheduling and communicating the implementation changes to existing hardware/software in order to minimize incidents and disruptionActive Directory ManagementExchange Server ManagementEncryption of all laptops and hardwareTracked equipment with ComputraceFocused on cost-adjustment procedures and implementing as necessary. Assisted other IT personnel where neededCommunications Administrator for all blackberry cell usage and activation - globally.; Independent consulting and support of small to large business Intranet and Internet networkingTechnical and security troubleshooting as well as hardware recommendation and implementationCat 5 plotting and wiringConducted employee training including management support of all system operations.

Supporting Windows 2000/ME/XP/Visa operating systemsSupporting Linux/Unix and Blackberry.Installing and setting up images for VMware.Updating and installing Norton antivirus.Supplying IT support for all inuser.Using Norton Ghost for imaging.Migrating user profiles for XP to Vista.

Supported Windows 2000/ME/XP, Infor Distribution SX.Maintained Window Server 2003/ NT 4.0, set group policies.Maintained and installed Cisco Routers and switches. Set up all Citrix servers.Set up the Barracuda Web Filter and maintained it.Used Galaxy Backup to backup all critical information.Supplied IT support for all user in house. Supplied Infosys for the company, using solarwinds and barracuda firewall.

Main MOS was 74DUsed Remedy for all trouble tickets Built and maintained Computers, Servers and Printers.Updated and maintained all Norton and Symantec programs.Used Solar Winds to monitor and trouble shoot networks.Repaired machines and or systems using the needed tools and programs.Supplied IT support for military offices.Setup SIPNET accounts for military personal. Setup and Maintained SATCOMS.