Customer Service Representative
CurrentResponds to in-bound, routine customer telephone inquiries regarding products, services, order status, and other general questions.Escalates inquiry to product support, billing, sales or return/repair based on complexity and nature of customer issue.Logs calls and updates customer account records.Takes initial customer calls and answers general questions regarding company products and services.Answers non-technical questions about the company's products and services.Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc.Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.Documents customer concerns and forwards complaint trends to appropriate departments.
