Leading a dynamic team, delivering premium products to a growing customer base.

The most rewarding, but worst paying job I have ever had.

• Completion of the front desk Rota• Ensured guest satisfaction and safety• Attended daily management meeting• Attended daily restaurant meeting, and ensured that reception was aware of any relevant information• Supervision and training of Reception staff• Creation of Front Office Standard Operating Procedures• Conducted daily shift handover meeting for Reception staff ensuring • Provided cover for Night Shift holidays/absences• Assisted Reservation department when required• Resolved IT issues• Resolved maintenance issues• Conducted weekly fire alarm tests• Resolved guest queries or complaints, providing a detailed report for Management• Assumed full responsibility for the property on weekends and evenings• Maintained reception shop, including weekly orders, and daily stock check.

• Assisted in completion of hotel and set up business relationships• Created and ensured implementation of all operational procedures• Solely responsible for the hotel when hotel owner absent• Created and served meals and beverages to guests and visitors• Took reservations for rooms and responded to external queries• Involved in marketing of hotel• Offered outstanding 5 star service and local knowledge to guests

• Supervision of Reception staff• Ensured guest satisfaction and safety• Resolved maintenance issues• Conducted weekly fire alarm tests• Resolved guest queries and complaints• Assumed full responsibility for the property on weekends and evenings• Maintained reception shop, including weekly orders and monthly inventory