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Michael Casco Sobalvarro Email & Phone Number
Service Desk Technician
at
IDR, Inc.
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 100%
Current company
Role
Service Desk Technician
Location
Canton, Michigan, United States
Company size
Who is Michael Casco Sobalvarro? Overview
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Quick answer
Michael Casco Sobalvarro is listed as Service Desk Technician at IDR, Inc., a with 532 employees, based in Canton, Michigan, United States. AeroLeads shows a matched LinkedIn profile for Michael Casco Sobalvarro.
Michael Casco Sobalvarro previously worked as Field Support Technician at Galactic Minds Inc and Information Technology Support Engineer at Avaso Technology Solutions. Michael Casco Sobalvarro holds Ingeniero Telematica, Telecommunications Engineering from Universidad Centroamericana, Managua.
Company email context
Email format at IDR, Inc.
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IDR, Inc.
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Profile bio
About Michael Casco Sobalvarro
With over seven years of experience in providing IT support and solutions, I am a versatile and customer-oriented professional who can handle diverse technical challenges and ensure optimal performance of IT systems and networks. As a Field Support Technician at Galactic Minds INC, I perform various tasks such as hardware installation, software upgrades, break-fix services, and help desk support for end-users.My previous roles as an Information Technology Support Engineer and an Independent Advisor have equipped me with valuable skills in troubleshooting, remediating, and managing IT issues across different platforms and environments. I have also gained extensive knowledge in Microsoft 365 apps, Microsoft Teams, Cisco ASA Firewall, Active Directory, and virtualized and physical servers. Additionally, I have a strong educational background in Telematics Engineering and relevant certifications, including CCNA R&S and Managed Security Services, that demonstrate my proficiency and passion for IT systems and networking. I am eager to apply my skills and dedication to the company and contribute to its success and growth.
Listed skills include Customer Experience, Information Technology, Windows Server, Help Desk Support, and 34 others.
Current workplace
Michael Casco Sobalvarro's current company
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Idr, Inc.
8 roles
Michael Casco Sobalvarro work experience
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Field Support Technician
Information Technology Support Engineer
• Perform IMAC (installs, moves, add, changes) services on hardware on desktops, laptops,• Perform desktop and laptop software installation/upgrades including staging & imaging• Provide break-fix services• Perform 1st or 2nd deskside support services troubleshooting &remediating hardware, software, and network-related issues for end-users• Provide 1st or 2nd-level help desk support to end-users• Perform LAN and internet working-related activities• Handle bench repairs & remedial maintenance• Deal with 3rd party IT vendors as required• Manage IT asset inventory as required
Aug 2023 - Dec 2023
Independent Advisor
Jun 2023 - Dec 2023
Customer Service Engineer
- Provide Technical support to Premier customers about Microsoft Teams and Microsoft 365 appsvia outbound calls or email.- Provide Knowledgeable answers to questions about the services.
Dec 2020 - Apr 2023
Technical Service Engineer
- Attention for user requests through Service Now ticket system in real time for places and storesassigned.- Assisting and fixed of technological equipment such as: Desktop computers, Laptops, thermalprinters, PINPADs, POS Keyboards, electronic drawers, Router, switch, Access Points, Hand Helds,Spark thermometer.
Nov 2018 - Jul 2020
Information Technology Infrastructure Manager
- Virtualized and physical servers Management (MS Windows environment).- Management and configuration of VMware environment.- Management of server’s backups (VDP VMware).- Cisco ASA Firewall management.- Antivirus centralized management.- Cisco VoIP telephony administration.- User management in Active Directory.- Structured wiring installation.- Networking project’s Management.- Network monitoring.- Inventory control.- Attention of user requests through ticket system.
Jul 2016 - Jul 2018
Field Technical Support
- Technician of Hewlett Packard Company for Bimbo.- Agencies Manager in Managua, Estelí and León.- Inventory control of Hand Helds equipment, computers, laptop and printers.- Physical and remote support in Windows.- Preventive and corrective maintenance of desktop and laptop computers.
Oct 2014 - Jul 2016
3 education records
Michael Casco Sobalvarro education
Ingeniero Telematica, Telecommunications Engineering
Managed Security Services (Mss/Soc), Computer And Information Systems Security/Information Assurance
Numu Academy
Ccna Routing And Switching, System, Networking, And Lan/Wan Management/Manager
FAQ
Frequently asked questions about Michael Casco Sobalvarro
Quick answers generated from the profile data available on this page.
What company does Michael Casco Sobalvarro work for?
Michael Casco Sobalvarro works for IDR, Inc..
What is Michael Casco Sobalvarro's role at IDR, Inc.?
Michael Casco Sobalvarro is listed as Service Desk Technician at IDR, Inc..
Where is Michael Casco Sobalvarro based?
Michael Casco Sobalvarro is based in Canton, Michigan, United States while working with IDR, Inc..
What companies has Michael Casco Sobalvarro worked for?
Michael Casco Sobalvarro has worked for Idr, Inc., Galactic Minds Inc, Avaso Technology Solutions, Movate, and Concentrix.
How can I contact Michael Casco Sobalvarro?
You can use AeroLeads to view verified contact signals for Michael Casco Sobalvarro at IDR, Inc., including work email, phone, and LinkedIn data when available.
What schools did Michael Casco Sobalvarro attend?
Michael Casco Sobalvarro holds Ingeniero Telematica, Telecommunications Engineering from Universidad Centroamericana, Managua.
What skills is Michael Casco Sobalvarro known for?
Michael Casco Sobalvarro is listed with skills including Customer Experience, Information Technology, Windows Server, Help Desk Support, Skilled Multi Tasker, Linux, Active Directory, and Infrastructure.
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