Michael Casey Email & Phone Number

Ellenwood, Ga, Us

Tucker, Georgia, United States

- Manage key distributor accounts, including the top 7 largest clients, with a focus on relationship-building and operational efficiency.- Process purchase orders, resolve claims, and maintain accurate master data in Salesforce.- Provide expert sales support and implement upselling strategies to enhance revenue.- Spearhead special projects to develop standardized operating procedures and improve company-wide efficiency.- Conduct training sessions on customer account management procedures.Key Achievements:Improved order processing turnaround from 48 to 24 hours through strategic workflow restructuring.Increased departmental productivity by 20% as part of a process analysis team.Successfully led interdepartmental initiatives to enhance client satisfaction and operational alignment.

- Directed all facets of marketing, sales, and operations to drive business growth and client success.- Developed and executed branding strategies, digital and print collateral, and comprehensive market assessments for clients across various industries.- Expertly retouched and prepared high-quality materials for both print and digital distribution.- Translated complex marketing ideas into visually compelling designs, achieving a world-class standard of creative output.- Conducted professional on-site and in-studio photography for real estate, corporate and personal events, product photography, food styling, and portraiture.- Provided small businesses with actionable insights and strategies on creative direction, brand identity, and marketing execution to enhance their market presence.Key Achievements:Designed branding and marketing materials for over 50 clients, leading to increased customer engagement and revenue growth.Successfully launched multiple rebranding projects that boosted client visibility and brand loyalty.Photographed high-profile real estate and corporate events, resulting in a 20% increase in client referrals.Developed a streamlined process for delivering print-ready materials, reducing production timelines by 30%.Earned repeat business from 85% of clients due to exceptional service quality and innovative design solutions.

Tucker, Georgia, United States

- Provided expert technical support for chemical-based home improvement products.- Educated customers on product specifications, safety data sheets, and application methods.- Balanced customer satisfaction with business objectives through effective troubleshooting and communication.Key Achievements:Developed a workflow tutorial that improved team efficiency in the Product Support Department.Earned customer accolades for exceptional service quality and support.

Tucker, Ga

- Managed studio operations, including staff scheduling, sales, and customer sessions.- Oversaw marketing efforts to acquire new clients and maintain sales targets.- Ensured compliance with corporate standards and optimized studio efficiency.Key Achievements:Consistently exceeded sales targets, achieving a per-transaction average of $110–$136.Ranked as a top-performing studio employee within the district.

-Served as a primary liaison for B2B accounts, providing tailored consultations to identify and recommend financial products that best met client needs.- Configured checking products manually, including MICR line input and custom product details, ensuring accuracy and compliance with client specifications.- Navigated multiple computer programs and systems to research, process, and complete orders efficiently.- Resolved customer issues promptly, maintaining high client satisfaction levels.- Increased revenue through effective upselling of products and promotional offerings.- Acted as the in-house creative director, overseeing all graphic design needs for internal and external purposes.- Captured high-quality photography for business events and ceremonies, enhancing company branding and documentation.Key Achievements:Designed and delivered impactful graphic materials that elevated the company’s visual presence.Played a pivotal role in strengthening client relationships through exceptional problem-solving and personalized consultations.Successfully drove increased product adoption through strategic upselling techniques.

Stone Mountain, Ga

- Built strong relationships with customers through effective consultation and rapport-building to guide them in purchasing new vehicles.- Conducted in-depth needs assessments using probing questions to qualify buyers and match them with the ideal product.- Presented vehicles in a compelling manner to create a sense of need and desire, driving customer engagement and interest.- Negotiated terms, addressed objections, and facilitated successful deal closures.- Generated and nurtured leads to maintain a steady pipeline of potential buyers.Key Achievements:Consistently achieved 5–10 vehicle sales per month, exceeding performance expectations.Ranked in the top 3 sales consultants within the dealership.Maintained a closing rate of 15–20%, meeting or exceeding company sales goals.

Bachelor Of Science - Bs, Business, Management, Marketing, And Related Support Services

Graduated with Summa Cum Laude Honors

Psychology

Completed 84 credit hours towards psychology degree with minor off Sociology