Analyze and perform Cargo functions and monitor performance against set operational service delivery measurements. These functions for all ports within assigned region in North America include:•Cargo Load/Discharge Process•Discharge Planning•Load list Planning to terminals and stowage coordinators•Coordination with MSKNAMRCV for cutoffs•Load/ Discharge EDI •Hazardous, Reefer, OOG, BBK manifests

• Take ownership for any problems or issues and act as a primary point of contact for customers, be the Customer advocate internally in Maersk Line• Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions• Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives• Engage customers in performance reviews to discuss agreed performance standards and expectations with objective to constantly do better for the customers• Build and manage customer relationships through regular and scheduled sessions to discuss issues at hand and improvement opportunities• Understand customers’ requirements and discuss with stakeholders to tailor-made services where possible or offer alternatives to customer to meet their needs• Personalise relationship with customers by understanding their business and service needs while proactively keeping customers updated with latest service changes and opportunities • Ensure smooth execution of the whole shipment lifecycle, by working closely with customers and internal support groups to achieve customer satisfaction goals through pro-active resolution handling and Issue resolution ownership• Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation

*Own and manage the end to end customer experience in compliance with company procedures.*Take ownership of customer issues and facilitate the timely and effective resolution by engaging relevant stakeholders (internal/external) in order to achieve customer satisfaction.*Assist customers through direct contact with, but not limited to, the following:oDemurrage invoice inquiries, payment procedures and processing.oUtilizing various system resources to ensure the release of cargo is handled within established timeframes.oReceiving/processing original bills of lading while ensuring all legal and financial requirements are met.oEducation on all required rail/CY/terminal systems processes and procedures.oResearching, interpreting and applying service contact terms as required.oLiaise with customers, 3rd party terminals, rail, and CY's on process changes or improvements.*Work within Salesforce-Case Management application to address shipment related issues/inquiries through frequent/timely communication to full resolution*Understand implications and the impact on company revenue*Understand and be familiar with KPIs/procedures/objectives and act in line with set targets.*Drive continuous improvement opportunities to lower costs.*Monitor agreed service levels, identify root cause when targets are not met, and advise management of potential service failures and/or trends.*To always behave in a manner consistent with and loyal to the A.P. Moller - Maersk values

Supervises handling, transportation, accountability, and distribution of ammunition. Assists Section Chief in supervision of howitzer operations, maintenance, and training. Lays weapon for direction, conducts bore sighting and basic periodic test. Supervises the operation, loading, and maintenance of the Field Artilley Support Vehicle.