Michael Cathcart Email & Phone Number

Portland, Oregon Area

Working within TriMet's Operations Command Center to serve as the lead for real-time transit service and operational-related communications and strategies. Monitor bus, rail and facility operations in order to write, produce and develop all manner of service notifications for external and internal audiences. This includes assisting with media relations, managing customer information portals, and identifying pertinent information for responses to social media and customer service inquiries. Also responsible for developing simplified easy-to-understand messaging, creating informational tools for improved communications flow, and training staff on alert delivery techniques. Utilizing a variety of computer software systems and tools while working to continually improving alert messaging strategies in order to provide better public information and direct riders during emergencies or unplanned events. Additionally tasked with being an advocate for TriMet's customers, providing a customer-centric perspective within the operational decision making process.

Portland, Oregon Area

In this role I act as the mobile face and voice of Portland's pioneering regional transit agency, providing public messaging, system information, and customer assistance directly to riders and the community at large. I also serve as the eyes and ears of the agency, providing service planners and operations managers with an understanding of our system's strengths and weaknesses from the perspective of a rider. My responsibilities include: -Working within the community to build transit ridership, public approval and brand affinity among new and existing customers. -Performing advanced outreach and service disruption messaging for planned and unplanned disruptions, helping riders understand the nature of the disruption and navigate alternative routes.-Educating, advising and training customers how to use TriMet information and system resources, such as printed or online maps and schedules, fare purchasing options, and special programs.-Coordinating with internal partners and external stakeholders to prepare for and service special events. -Providing the agency with on-the-ground insights and public opinion regarding system operations, necessary improvements and proposed changes. -Educating internal staff about rider's needs and building an agency-wide culture of proactive customer service.-Coordinating interdepartmentally to design, perform and document quality control audits of our transit system in an effort to improve customer experience.

Portland, Oregon

As the public face of one of Oregon's largest cannabis dispensary chains, I represented the company in print and video interviews, and nurtured relationships with media outlets, vendors, and community partners. On a daily basis I sought out and coordinated sponsorship and outreach opportunities. Additionally, I developing cross-platform advertising strategies, and managed the company's extensive web and social media presence, writing content and creating promotional campaigns. Also responsible for organizing public-facing promotional events, and outreach efforts at industry conferences and trade shows. During my tenure, the company experienced sustained growth in brand recognition, social media engagement, and overall retail sales.

Portland, Oregon

I am effectively a brand ambassador, tour guide, educator, and retail salesperson all rolled into one. Responsible for maintaining a well-rounded knowledge of each product offered at the shop and their various consumption and production methods, as well as an understanding of the legal and cultural landscape of Oregon’s cannabis industry. Entrusted with overseeing all personnel and store operations during each shift including accounting for money and inventory discrepancies, addressing customer and employee concerns. updating social media accounts, and maintaining safety and order within the store.

Portland, Or

Working in a small startup environment, my day to day job functions covered a wide range of vital tasks. My primary responsibilities revolved around addressing customer needs and concerns via email, telephone, and face to face on the showroom floor. Also responsible for scheduling and tracking all local, cross country, and international shipments. I managed the company’s material inventory system, and performed quarterly audits to ensure accuracy. Along with these duties, I actively maintained relationships with key vendors and contractors.

Portland, Oregon Area

•In charge of all budgeting, scheduling, inventory, long-term planning, and day-to-day operations of the hotel's valet department. •Address and respond to all and guest issues and complaints, with a focus on service recovery and guest satisfaction. •Help coordinate interdepartmental strategies regarding event planning and staff preparedness

•Ran the overnight departmental operations for the entire valet team•In charge of all billing and rate adjustments for the valet department, as well as overnight security for the hotel •Organized and executed delivery of guest's departure portfolios

Portland, Oregon Area

•Helped to strengthen and expand campaign effort by collecting, interpreting, and analyzing financial donation records.•Worked as support staff at fundraising events for the campaign.

Greater Los Angeles Area

•Supported doctors and therapists in providing excellent patient care.•Developed x-rays, answered phones, booked appointments, coordinated patient financial transactions, organized and re-envisioned office filing system.

Bachelor Of Arts, History

Activities and Societies: Men's Varsity Rowing, Study Abroad London 2008 Concentrated on American social and political history.

Education record

Activities and Societies: Men's varsity baseball, team captain