Michael Catrambone Email & Phone Number

Louisville, Kentucky Area

• Maintain receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
• Safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols.
• Control inventory levels by conducting physical counts; reconciling with data storage system.
• Maintain physical condition of warehouse by planning and inspecting equipment; issuing work orders for repair and requisitions for replacement.
• Complete warehouse operational requirements by scheduling and assigning employees; following up on work results.
• Maintain warehouse staff by orienting and training employees.

Pleasant Hill, CA

• Accountable for achieving annual financial plans (i.e. restaurant profit and controllable costs). Monitored results against these plans and took corrective action with management and staff where necessary.
• Identified cost-saving opportunities to maximize total revenue.
• Supervised, trained, coached, and appraised Restaurant Management and all staff.
• Approved all new hires, terminations, and disciplinary actions.
• Responsible for supervising all accounting, cash handling, record keeping, and reporting procedures of the restaurant.
• Worked with overall staff in ensuring that company operational standards are maintained in such areas as: quality, service, image, management effectiveness, etc.

Tampa/St. Petersburg, Florida Area

• Build and maintain effective customer relationships to facilitate account management in the municipality, public safety, and contact center market.
• Manage the wholesaler/manufacturer/customer partnership for pricing, sales, marketing and distribution.
• Assist organizations to improve customer service, drive cost efficiencies and increase revenue in front and/or back office operations.
• Support new product placements with in-market activity and local sales promotions.

Tampa/St. Petersburg, Florida Area

• Helped customers take a holistic approach to managing customer interactions, from marketing and customer care initiatives, to day-to-day interactions in contact centers and branch offices, to activities and processes.
• Motivated wholesalers to ensure that the solutions offered will work as designed with the highest level of reliability and relevancy to the business at hand by increasing call frequency and effectively managing.
• Deepened account profitability through recommended pricing strategy to achieve margin goals.

Tampa/St. Petersburg, Florida Area

• As KOVA’s first field sales employee in Florida, I was tasked to help them expand into the municipality, public safety, and contact center industries.
• Set up and ran several trade shows across the US.
• Provided effective sales presentations/product demonstrations to prospective customer management.
• Demonstrated track record of sales success with high dollar value technology products/solutions.

Indian Shores, FL

Cherry Hill, NJ

• Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions, work-flow plans, and job aide.
• Institutionalized methods and approaches of best-known service techniques for use by dining personnel.
• Cultivated long-term, high-performing employees through development and engagement activities.
• Promoted guest satisfaction to steady repeat business
• Balanced service with costs to ensure profitability
• Purchased / controlled inventory with attention to budget guidelines

Beach Haven, NJ

Atlantic City, NJ

Aas Degree, Hospitality Management

Activities and Societies: • Emphasis in Strategic Analysis • Food Service Systems and Controls • Food Science and Nutrition

Diploma, College Curriculum