Michael Cauchi Email & Phone Number

Clare, Michigan, United States

I currently support all RF communications for consumers energy in northern Michigan. Maintain the 800mhz radio system. VHF, UHF, BDAs, and tower site locations.

Escanaba, Michigan, United States

Process production, labor, material, safety data accurately and timely, Assist in building both underground and aerial aspects of the FTTH network, which requires strict quality standards; Supervise in-house and subcontract resources. Ensure all safety and osha guidelines are being followed. Support teams in the field with any issues that may arise.

Did installation of fiber and copper for business and enterprise accounts. Troubleshoot and fix plant if any outages occurred or planned maintenance!

Lakewood, Colorado, United States

Manage in house and subcontracted resourcesOversee all on site and offsite activities to monitor compliance and safety regulationsAccurately forecast resource requirements based on completion deadlinesEnsure quality standards while using proper techniquesCommunicate effectively with customer to inform of project progress, issues ad projected completion dates.Review tasks and reports to ensure accuracy, completeness, and compliance.Conduct team meetingsSupervise, develop, and provide leadership to employees of assigned department or contractors.

Stanton, Michigan, United States

Manage in house and subcontracted resourcesOversee all on site and offsite activities to monitor compliance and safety regulationsAccurately forecast resource requirements based on completion deadlinesEnsure quality standards while using proper techniquesCommunicate effectively with customer to inform of project progress, issues ad projected completion dates.Review tasks and reports to ensure accuracy, completeness, and compliance.Conduct team meetingsSupervise, develop, and provide leadership to employees of assigned department or contractors.

Mount Pleasant, Michigan, United States

Installation and trouble shooting of fixed wireless internet.

Milwaukee, Wisconsin, United States

Analyze what works and what dose not. Critically evaluated company’s current recruiting procedures and modify them accordingly in order to attract candidates that meet our high standards .Supervised the recruiting team's One on Ones, Team Meetings, conference calls and morning huddles. With communication and teamwork we were able to streamline processes, solve problems and identify areas in need of improvement.Kept track of recruitment metrics such as time-to-hire and cost-per-hire. Knowledge of KPIs, these metrics will help make it easier to see where problems lie and address them quickly.Networked, attended conferences, job fairs, seminars, etc.Coordinated with other department heads in order to anticipate future hiring needs.

Washington, Pennsylvania, United States

Oversee day-to-day cable fulfillment operations for the Keystone Region – This includes metrics, production and headcount.Maintaining headcount – working with RDO, HR, Recruiting and MSO to determine the appropriate number of technicians. Interviewing, hiring and retaining technicians to meet and exceed that promise.Mentor and coach supervisors – develops actionable plans to get them prepared for managerial opportunities, if desired.Strong production and maximization of revenue and profitability through sound technician and supervisor hiring, training and retention.Ensured adherence to quality control standards, maintenance programs and internal controls designed to safeguard all company assets.Handled client escalations – responsive and thorough.Handled multiple competing tasks concurrently, prioritize effectively and deliver on deadlines and promises.

Longmont, Colorado

Compliance and risk management, damage claim resolution, new hire safety orientation, yearly safety recertifications, lytx, drivecam coaching on safe driving habits, weekly safety meetings. Jobs site observations and job hazard analysis, correcting any possible OSHA violations on site and coaching. Ensuring companies safety policy is adhered to by employees. Maintaining company records for Driving, Safety, Workmans Comp, accidents and damage claims.

Green Bay, Wisconsin

New Hire Training of all new employees.Proactively work with MSO to assist with Routing ailments that may arise. Perform JSOs, GC and other safety evaluations. Analog to digital switch over. (Phases 1,2 and 3) MS project for organization. Performance evaluations.Astra asset trackingManaged 17 Technicians and 5 Sub-contractors. P & L (i.e. operating expenses and budgeting) Resolve damage claims and customer disputes. Meeting or exceeding goals and expectations set by corporate and my self.

Appleton, Wi

Administrator for Active Directory. Used SCCM to create images for deployment.Set up VMware servers for production and development environments.Deployed and updated new Anti-Virus Software for clients and server itself. Assisted with management of DNS server and DHCP server.Apple MDM (Mobile Device Manager) for corporate phones. Assisted with enterprise phone switch over from AT&T to Time Warner Cable’s SIP. MiTel admin. Created SOPs

Appleton, Wisconsin

Analyze plant performance, dispatch network performance as needed.(ongoing customer issues, pixilation, intermittent service, Slow performance.) Work closely with technical operations center and customers to assist with phone, internet, and wireless complications during setup or service outages.Extensive knowledge of ICOMS (Billing System), Rio, OMSe 2.0 (Soft Switch) and NYROC tools (Docsis Configuration Tool), Emprix Hammer (Call Analyzer), CSG(dark side), ingress viewer. Bentley(auto-CAD) used for editing plant maps of proposed plant and existing plant. Location tap and values, run lengths, amps, hubs, and headends. Fiber line locations and flow of service. Support for Digital Cable & HSD escalations from Tier 1 and Tier 2. Troubleshooting HSD interfaces, VOD and PPV purchases. Proactively worked with network engineerings on bandwidth issues and network transport issues (over utilization on downstream and upstream carriers) Trained new team members in procedures, troubleshooting and how to analyze all lines of business. Trained in the polices and procedures for handling Customer Proprietary Network Information. SME for all lines of business. Trouble call reduction.

Appleton, Wisconsin

Payment Services(billing, collections, and re-payment plans). Answer customer inquiries and billing disputes.( promotions and services) In bound Sales. ( S3 Sales Process) Order Entry ( new installs, service changes, and trouble calls) Reported lost, stolen or damaged equipment. Troubleshoot all lines of business. One Call Resolution stance on customer service. Meet or exceeded corporate goals to receive full merit.

Freeland, Michigan

Supervised nightly operations. Calculated weight and balance of aircraft. Loaded and Unloaded aircraft. Worked closely with manager and team to make sure corporate goals and metrics were met. Certified Station Trainer (Train the Trainer) Customer Resolution Office & Ground Security Coordinator.

Associate'S Degree, Business Administration And Management, General

Business Administration And Management, General

Construction Trades Certificate, Construction Management

Built homes for Habitat for Humanity in the local Clare, Harrison, Gladwin area.