I oversaw quality control for a network of over sixty facilities across Canada. This included training a team of inspectors and acting as lead inspector myself, making typically between ten and twenty unannounced site visits per year to ensure that the operations present a clean, comfortable, secure environment for guests. I personally undertook a major revision and updating of the organization’s standards and practices, leading the way to a more customer experience-focused approach to our… Show more I oversaw quality control for a network of over sixty facilities across Canada. This included training a team of inspectors and acting as lead inspector myself, making typically between ten and twenty unannounced site visits per year to ensure that the operations present a clean, comfortable, secure environment for guests. I personally undertook a major revision and updating of the organization’s standards and practices, leading the way to a more customer experience-focused approach to our standards. I was responsible for reviewing and updating the standards annually to ensure they responded to the changing realities of the business. Show less

I hired, trained, and oversaw front desk staff for the Toronto location. I worked directly with customers on a day-to-day basis, addressing any concerns they might have.I also pioneered an exchange program between hostels and took part in several exchanges myself, gaining experience at multiple points in the network.Additionally, I oversaw the volunteer program and the creation of several programs to enhance the guest experience; among these was a walking tour of downtown… Show more I hired, trained, and oversaw front desk staff for the Toronto location. I worked directly with customers on a day-to-day basis, addressing any concerns they might have.I also pioneered an exchange program between hostels and took part in several exchanges myself, gaining experience at multiple points in the network.Additionally, I oversaw the volunteer program and the creation of several programs to enhance the guest experience; among these was a walking tour of downtown Toronto, covering history, architecture, nightlife and tourist points of interest. Miscellaneous duties included bank deposits. Show less

As the first point of contact for guests, I was responsible for checking customers in and out, cash handling, some housekeeping, and night audit work.