Michael Cavanagh Email & Phone Number

Canada

I oversaw quality control for a network of over sixty facilities across Canada. This included training a team of inspectors and acting as lead inspector myself, making typically between ten and twenty unannounced site visits per year to ensure that the operations present a clean, comfortable, secure environment for guests. I personally undertook a major revision and updating of the organization’s standards and practices, leading the way to a more customer experience-focused approach to our… Show more I oversaw quality control for a network of over sixty facilities across Canada. This included training a team of inspectors and acting as lead inspector myself, making typically between ten and twenty unannounced site visits per year to ensure that the operations present a clean, comfortable, secure environment for guests. I personally undertook a major revision and updating of the organization’s standards and practices, leading the way to a more customer experience-focused approach to our standards. I was responsible for reviewing and updating the standards annually to ensure they responded to the changing realities of the business. Show less

Toronto, Canada Area

I hired, trained, and oversaw front desk staff for the Toronto location. I worked directly with customers on a day-to-day basis, addressing any concerns they might have.I also pioneered an exchange program between hostels and took part in several exchanges myself, gaining experience at multiple points in the network.Additionally, I oversaw the volunteer program and the creation of several programs to enhance the guest experience; among these was a walking tour of downtown… Show more I hired, trained, and oversaw front desk staff for the Toronto location. I worked directly with customers on a day-to-day basis, addressing any concerns they might have.I also pioneered an exchange program between hostels and took part in several exchanges myself, gaining experience at multiple points in the network.Additionally, I oversaw the volunteer program and the creation of several programs to enhance the guest experience; among these was a walking tour of downtown Toronto, covering history, architecture, nightlife and tourist points of interest. Miscellaneous duties included bank deposits. Show less

Toronto, Canada Area

As the first point of contact for guests, I was responsible for checking customers in and out, cash handling, some housekeeping, and night audit work.

English Language And Literature, General

Activities and Societies: Editorial board of university newspaper.

Education record