Michael Cavanagh Email & Phone Number

London, England, United Kingdom

• Promoting service of excellence by ensuring client expectations are met within a regulatory environment.
• Managing an operational team offering guidance, analysis, oversight and challenge on all aspects around operational risk, Key Risk Indicators (KRIs) and governance.
• Contract Centre - telephone and written enquires, speaking directly with investors, Wealth managers, intermediaries requesting information around holdings, values, transitions, deceased accounts, ISA, JISA, GIA.
• Client on-boarding of new investors together with on-going CDD reviews, AML, KYC due–diligence EMEA, Worldwide and Sanctions reporting using a number of interfaces including world-check, OFCA HM Treasury European Union.
• Client services reporting, ensuring KPIs and SLAs are met on a daily basis. Monthly client face-to-face meetings..
• Liaise and agree Terms of Business with all IFAs together with review meetings and guidance.

London, United Kingdom

• To ensure that daily tasks within the transfer agency are completed in a timely manner, work to tight deadlines on a daily.
• Ensuring agreed SLA and contractual deliverable are achieved.
• Sending cash flows within the agreed SLA set by the Fund Mangers
• Address day to day issues and ensure they are resolved in a timely manner
• Building strong relationship with our retail and institutional clients
• Ownership and management of the internal and external query mailbox

London, United Kingdom

• To act as the primary point of contact for Platform Services related queries from the Management Companies, Platforms and internal parties.
• Responsible for maintaining and enhancing services provided to Platforms and our Management Companies.
• Ownership, management and resolution of any services queries.
• Oversight and coordination of the Service Level Agreements.
• Ownership, oversight, reporting and accountability for our performance and results within the monthly league table results.
• Identifies and manages resolution of services root causes.

London, United Kingdom

• Investigating and amending all trades processed incorrectly for each management company administered in Transfer agency.
• Processing of telephone, fax and deals sent from various management companies.
• Exposed to OEIC’s, ISA, SICAV and Unit Trust dealing, reconciling sub registers on a daily basis.
• Compiling complex reports of trades placed with a specified period, to fund managers and trustees.
• Monitoring, intercepting and amending deals placed externally via straight through processing via Calastone, EMX and Swift.
• Inputting and quality checking prices received from internal and external fund accounting departments.

London, United Kingdom

• Completing final box notifications Form A decision and priced fund summaries which are externally within tight deadlines.
• Investigating and amending all trades processed incorrectly for each management company administered in Transfer agency.
• Processing of telephone, fax and deals sent from various management companies.
• Exposed to OEIC’s, ISA, SICAV and Unit Trust dealing, reconciling sub registers on a daily basis.
• Compiling complex reports of trades placed with a specified period, to fund managers and trustees.
• Monitoring, intercepting and amending deals placed externally via straight through processing via Calastone, EMX and Swift.

Basildon

• As a member of the registration team it was my responsibility to complete my tasks in line with strict corporate and regulatory benchmarks in orders to exceed client expectations.
• My success in this role was recognised when I was selected for a 3 week secondment to our office in Mumbai, India, where I was responsible for training a group of colleagues in the settlement and registration.
• Following the completion of my secondment I continued to liaise with our India office to monitor and identify any continuing developments or training requirements.

London, United Kingdom

• Postal Dealing Team
• Working within the postal dealing team inputting trades and maintaining account details,
• Keying in trades received from the call centre and answering any of their account queries.
• Contacting agent if there was any discrepancy on the applications received.
• Liaising with cash management department to chase for any outstanding debtors.