Michael Cavers Email & Phone Number

London, Ontario, Canada

 Provide guard services to multiple properties within St. Joseph's Health Care Monitor and review CCTV footage for investigative/preventative purposes Respond and investigate complaints made by staff/patients Detailed note-taking within accordance of company policies  Drafting reports of findings of investigations and calls for service Regular communication and coordination with London Fire, EMS, London Police and many other contracted services (pest control, sprinkler… Show more  Provide guard services to multiple properties within St. Joseph's Health Care Monitor and review CCTV footage for investigative/preventative purposes Respond and investigate complaints made by staff/patients Detailed note-taking within accordance of company policies  Drafting reports of findings of investigations and calls for service Regular communication and coordination with London Fire, EMS, London Police and many other contracted services (pest control, sprinkler systems etc) Regularly work with a variety of patients/visitors: Mental Health, Palliative, Geriatric, Students Conflict management and regular intervention with patients Show less

Mississauga, Ontario, Canada

 Providing confidential word and video processing support to department staff. Daily maintenance of the Resource Protection database including: processing of shop theft reports, assigning completed reports to investigators, following up with Store Managers for missed information/bookmarks. Prioritize video and image processing by reviewing police and investigators requests to ensure time sensitive delivery is met Maintain confidentiality/privacy when dealing with all staff and… Show more  Providing confidential word and video processing support to department staff. Daily maintenance of the Resource Protection database including: processing of shop theft reports, assigning completed reports to investigators, following up with Store Managers for missed information/bookmarks. Prioritize video and image processing by reviewing police and investigators requests to ensure time sensitive delivery is met Maintain confidentiality/privacy when dealing with all staff and customers. Assist with downloading and processing law enforcement video as directed and keeping detailed records as such. Provide administrative support to Video Administrator and Resource Protection Manager. Operated video and computer software such as but not limited to: Resource Protection Database, Video Software (Sony/Sanyo DVR, Ocularis NVR), Microsoft Office, Snag-It editor, Internet. Liaison with Store Managers, Investigators and Law Enforcement staff to ensure that all requirements for release of video have been established. Show less

Toronto, Ontario, Canada

 Supervision of all patrol guards and control centre operatives. Responsible for conducting regular fire drills. Training all staff in both safety and code red procedures. Responding to emergency situations. Coordination with building operations and contractors. Providing outstanding customer service to both tenants and contractors on site. Conducting various audits and monitoring access control for both East and West tower. Completing a variety of CCTV… Show more  Supervision of all patrol guards and control centre operatives. Responsible for conducting regular fire drills. Training all staff in both safety and code red procedures. Responding to emergency situations. Coordination with building operations and contractors. Providing outstanding customer service to both tenants and contractors on site. Conducting various audits and monitoring access control for both East and West tower. Completing a variety of CCTV investigations for internal client use and external Law Enforcement use. Supporting staff when necessary while dealing with trespass or individuals involved in illegal activities on premises. Regular coordination and communication with both Toronto Police and Toronto Fire. Shadowing patrol guards and monitoring patrols are conducted properly. Conflict resolution and overall staff cohesion with team building. Show less