Michael Cena Email & Phone Number

Cranbury, New Jersey, US

Cranbury, New Jersey, US

• Site surveyed multiple new clients to provide cutting edge technologies recommendations to improve business performance/output.
• Manage client’s computers using N-Able to actively monitor PC’s and servers health status, deploy SentinelOne AV, remote to end user’s terminal to assist, and create templates that enables me to efficiently achieve my.
• Skilled in Nextiva’s web interface when troubleshooting or changing settings to their VoIP phones to complete client’s request.
• Implemented and troubleshoot IPsec and SSL VPN under several firewall brands/models to achieve a stable and secure connections for users working across the globe/home.
• Prepped and deployed several firewalls and servers for new clients and growing clients to meet their secure and efficient network needs.
• Expanded my knowledge/skills using Autotask ticketing system to help out service desk team with overload tickets in hectic times.

Ponte Vedra, Florida, US

• Review and assign tickets to field engineers depending on the level of difficulty required, to solve issuequicker and more efficient.
• Dispatch engineers when tickets need to be addressed onsite prior to client’s hours of operation to avoidtechnical interruptions using Ring Central and ConnectWise dispatch portal.
• Upgraded client’s network infrastructures and internet service plan to match the require amount ofdownload and upload speed as well as bandwidth within their staffing growth (ex. Firewall, AP, runs andincreased data.
• Deployed, and adopted numerous applications that helped the everyday support of clients (Ex.Connectwise Automate, Quick assist, Networklookout, and much more)
• Implemented secured and stable VPN connection that enabled clients have their staff work from homewithout ever losing a day of productiveness.
• Assist clients after business hours to ensure business efficiency remains impeccable and competitiveamong other I.T firms.

Staten Island, NY, US

• Provide I.T services & advice to different businesses such as dental health offices, accounting firms,schools, church, dance studios, and more.
• Work on issues ranging from server, network, UPS, IP phone, PA system to keep client’s tech environmentstable.
• Morning check-ins with project and service manager to go over the goals, plans, strategies to help build abetter team bond.
• Responsible for being point of contact for existing clients/staff using star2star to maintain a fast andreliable phone service.
• Input solution detail on client’s tech issue ticket using ConnectWise configuration to use it as database forfuture relevant tickets.
• Monitor devices for clients using Cisco Meraki, Unified, Datto and Sophos cloud services to ensuresecurity; proper firewall restrictions/rules.

New York, NY, US

• Diagnosed, troubleshooted and resolved software, hardware, and internet connectivity issues to maintain astable environment.
• Provided technical support for 100+ users and ensure proper maintenance on hardware and software theyused.
• Deployed new workstations, printers, operating systems, applications, and drivers to ensure fullfunctionality.
• Trained 100+ teachers/office staff in the use of company applications to maximizes tech knowledge on theuse of tech equipment’s.
• Provided I.T consultancy for the school to advise on what technology is best for the office staff andteachers.
• Maintained an organized and updated excel sheet of technology hardware inventory for records

US

• Introduced staff on the use of mobile devices such as smartphones, tablets, and laptops.
• Administered network with Window Server 2008 using Active Directory to add, edit, delete users fromdepartments and help staff locate their files.
• Setup emails using POP3, IMAP, SMTP ports on mobile device’s email app and desktop computers.
• Performed fix for damaged hardware in desktops and mobile devices to minimize cost on purchasing thesame device.
• Troubleshooted IP phones for the organization to maintain communication.

• Maintained projectors and smartboard fully functional using adequate drivers and software.
• Installed latest versions of OS/Software on demand, per requirements of the clients.
• Performed security tests to identify intrusions and avoid infection.
• Gave estimate of hardware/software expense of what was best for client solution to ensure best results.

Bachelor Of Science (Bs), Information Technology

Associate'S Degree, Computer Systems Networking And Telecommunications