Michael Centrella Email and Phone Number

Responsible for the consistent execution for all Store Operations’ initiatives, objectives, policies, and procedures. Develop and improve processes that include communicating through web-based intranet systems. Played a key role in customizing and implementing a payroll control program for all store volumes. Within the first year, payroll dollars were reduced by approximately 6 %.  While continually opening new stores, directed and completed annual storewide physical inventories within four days.  As Project Manager for the Corporate New Store Team, reduced opening time and costs by nearly 25%. Lead team members of all related departments, such as Construction, Information Technology, Purchasing, Store Planning, and Human Resources.  Developed and rolled-out a “Manager of the Day” program. Reprioritized Store Management responsibilities to allow dedicated sales floor coverage from open to close. Improved customer awareness, service, and overall store presentation, resulting in significant productivity improvements and reduced register checkout time. These initiatives have become ingrained into our Organization. Selected to the team that developed a comprehensive, storewide audit that provided guidance and accountability for achieving operational excellence. Since inception, overall shrink has been reduced by an average of 7 % each year.