Michael Cerease Email & Phone Number

New York, New York, United States

Oversees comprehensive daily location functions, including Visitor Experience, Sales, Maintenance, Housekeeping, Exhibition, and Technical Operations. Serve as a proactive liaison across internal departments, fostering effective communication and resolution of operational issues. Collaborate seamlessly with Location Manager, Team Leaders, Bar Lead, and Bartenders to optimize the visitor experience. Drive profitability through stringent expense management within budget constraints and achieving business KPIs. Engage senior leadership with innovative solutions to logistical and operational challenges, creating revenue and visitor experience enhancement opportunities. Efficiently manage staff and floor operations, prioritizing safety and ensuring visitor satisfaction through effective front-of-house operations and engagement within exhibition and commercial activities. Rapidly respond to visitor complaints and needs, preserving high satisfaction levels. Proactively adjust staffing levels based on business conditions, complete semi-monthly payroll, and enforce training and policy implementation. Lead and coach teams, overseeing Team Leaders and Visitor Experience hosts to drive engagement and teamwork for increased ticket sales. Contribute to ongoing visitor experience improvements, track business performance through P&L reports, and oversee successful rollouts of new products, systems, and policies. Coordinate Security team collaboration during events, ensure seamless leadership transitions, manage cash, and oversee Special/VIP Events for enhanced guest experiences. Demonstrate expertise in asset protection, loss prevention, and contribute to exhibition installation, maintenance, and de-installation. Ensure robust technical startup and shutdown procedures with clear SOPs for team training. Collaborate with Technical Production Manager to develop operational procedures and provide support for troubleshooting technical challenges.

New York, United States

Oversaw opening/closing procedures and led a team of Visitor Experience Hosts, ensuring a seamless operational flow.Managed front desk operations, including admission ticket processing and guest management, optimizing customer interactions.Trained and supervised Visitor Experience Hosts, maintaining strict adherence to admission procedures.Conducted troubleshooting and resolved technical issues related to cutting-edge technology, maintaining optimal functionality.Assisted in art preparation, handling, and installation, staying informed about all installations and artwork education.

New York, United States

Acted as a brand ambassador to the general on behalf of ARTECHOUSE to assist guests and elevate their experience. Performed given day to day duties including customer service, crowd management, point of sale, processing of admission tickets, re-bookings and retail sales.Troubleshoot and fix any technical difficulties that may occur with the cutting-edge technology utilized inside the space.Assisted in the preparation, handling, and installation of the art. Maintain a working knowledge of audio/visual technologies used in the current exhibit such as projectors, amplifiers, sensors, and movement capturing camera's.

New York, United States

Directed operations of 3 retail websites, managing order processing, eCommerce shipping, inventory tracking, and drop ship order management through Fishbowl, Zendesk and SalesforceOversaw warehouse shipping and distribution for both small and large business orders, ensuring timely deliveries and customer satisfaction.Led a small team in order processing, sample picking, fulfillment, and shipping, optimizing productivity and accuracy.Collaborated with global distributors and Sales Managers to generate sales orders and identify new sales opportunities.Ensure accurate processing of all purchase orders to guarantee timely fulfillment and invoicing. Acted as the primary contact for customer interactions related to purchase orders or fulfillment.Guided the Customer Support team in assisting various internal departments to resolve customer issues, prioritizing order fulfillment and communicating effectively with warehouse order processing teams.Owned cross-functional communication on customer order fulfillment status and managed escalations. Lead the onboarding process for new customer order processing, including EDI testing and launch orders.Served as the primary owner for the order management process on the B2B/B2C E-Commerce Order Platform.Managed inventory allocations for products with limited availability, ensuring optimal resource utilization.Create and maintain comprehensive processes and documentation for customer support-related functions, ensuring clarity and efficiency.Provided support for special projects as needed, contributing to the overall success and efficiency of the team and organization.

New York, United States

Ensured compliance with SOPs, Company policies, and legal requirements, optimizing cash handling and checkout processes.Implemented effective merchandising and inventory strategies, overseeing truck processes and store recovery.Engaged customers effectively, promoting the Rewards program and survey participation to enhance overall service experience.Collaborated with various teams to streamline store operations, ensuring a seamless customer journey and maximizing efficiency.Drove planogram (POG) and AD set processes, maintaining a visually appealing, well-stocked store to attract and assist customers.Promoted safety measures and shrink reduction, fostering a positive team environment and organizational vision.Optimized stock logistics by handling heavy lifting and accessing high shelves, ensuring a well-organized store.