In Tyler, TX, I wear many hats as IT for Clinical Pathology Laboratories/Sonic Healthcare. I manage the technical experience for all of the users on-site and in my region. From desktop repair, ensuring communication between multiple healthcare systems, EMRs, and Lab instruments. Ensuring our full research laboratory is in production at all times, is my joy! Over these past 2+ yrs, I have managed and performed numerous critical projects for my region while effectively communicating and minimizing anxiety for all my users.

Through my passion for technology, design, and apparel, I've founded an apparel design company that creatively express ideas through timeless memorabilia. Offering services like embroidery, screen printing, and promotional products, Cater 2U Embroidery has found itself valuable across many markets. Without my technical knowledge sustaining the life of this company would not be possible. Here are a few of my technical qualifications below: * Ability to accurately support multiple products simultaneously *Strong planning skills *Experienced with routers, switches, proxies, and firewalls, other networking tools and protocols *Well rounded understating of PC, Linux, and Unix systems, SQL, Security, and Web services *Maintained client contact database and ticketing system

*Log the client interaction for troubleshooting and problem resolution; as well as send to tier 2 as needed * Maintain high knowledge and professionalism when working with PC, Unix, and Linux systems *Maintain a friendly, open, approachable, and positive attitude while working within a fast-paced technical environment to advanced end user experience *Experienced with networking protocols: TCP/IP, DNS, HTTP/HTTPS, LDAP services, authentication protocols, and other security as well as information tools such as nslookup, traceroute, ping, wireshark, tcpdump, netstat

*Motivated strong team work skills and strong communication * Created documents and guides that supported my team to create a seamlessly flowing work environment *Recommended customers technology that would best suit their needs and tastes. *Built strong customer relationships by focusing on optimizing their end user experience and increasing our company profits