Michael Charles Email & Phone Number

Abuja

• Experience with wired, wireless, point-to-point, and point-to-multipoint technologies• Optimised system integrity, performance and security to prevent data loss.• Trained and supervised new and junior staff in IT system administration.• Conduct periodic data backups and disaster recovery operations to maintain data security.• Experience in VMware virtualization administration with a primary focus on installation, configuration and administration of VMware VSphere suite, ESX/ESXi 4.0/4.1/5.0/5.5/6, VMware Vcenter 4.0/4.1/5.0/5.5/6, VSphere suite 4.0/5.0/5.1 and windows server 2000/2003/2008 R2 and Win10 operating system administrator.• Experience in AD, DNS, DHCP, group policy, WSUS, FTP environment, virtual server administration and patch management on Microsoft windows server.• Responsible for using Power CLI and power shell scripts for better management. • Cisco, Meraki and Jupiter based system experience, Infrastructure/Networked environments with hardware (routers, switches, firewall, etc.), software (IOS, NX-OS), network security practices, designing, planning and implementing LAN-WAN.• Demonstrate proficiency with the provisioning and troubleshooting of LAN/WAN connectivity technologies.• Good working knowledge of Cisco WebEx Calling.• Experience in data network technologies: OSPF, BGP, VRRP, MPLS, VPN, VLAN, Trunking, EtherChannel and QoS.• Comprehensive hands on experience with LAN/WLAN/WAN technologies.• Comprehensive hands on experience with Cisco routers, Catalyst switches, Cisco ASA security devices,• Developed IT security policy and conducted Quarterly audits to ensure compliance.• Owned upkeep, configuration and operation of computer and network systems.• Maintained up-to-date computer hardware, systems software and applications software.• Ability to Split GPON to various locations with different network switches and fiber modules,

Abuja

• Provision of technical set-up support on all IT related issues, including installation and testing of workstations, printers, client software, upgrades, and configuration of Cisco routers and switches• Identifying and solving possible problems in the network• Hardware firewall, set up, implement, and maintenance. • Daily troubleshooting of IT devices.• Regular checking and applying of Antivirus update.• Handling traffic congestion using krone.• Managing/configuration of Windows server 2008, 2012 R2 and 2016 • Setting up intercoms using PBX software hosted on a server. configuration of IP phones• Bio metrics capturing for staffs.• Regular check up on Base Trans receiver Station.• Taking IT daily task report . Installation/configuration of Ingress server and access control administring • Cloning of Cisco switches and Router. Full knowledge on virtualization and Microsoft Hyper V

Abuja

• Conducted site inspections and testing of surveillance and access control equipment.• Investigated alarm activations promptly and thoroughly to contain threats and improve annual service delivery.• Responded to intrusions with calm and composure and liaised with emergency services to contain escalated incidents.• Liaised with engineering team to schedule planned preventative maintenance (PPM) for security systems.• Managed gatehouse and patrolling of buildings, including logging vehicle and contractor visits and monitoring CCTV.• Monitored premises using CCTV and access control systems to protect safety of customers and their assets.• Prepared incident reports with strong attention to detail to maintain accountability and support further investigations.• Analysed alarm history data to identify areas requiring greater monitoring and to troubleshoot repeat alarms.• Reviewed response time targets across team and introduced additional training to bolster service levels for security investigations.• Tracked personnel entries and kept logs of guests.• Patrolled premises to prevent unauthorized entry.• Maintained visual presence among visitors and patrons to deter disturbances or illegal activity.• Drafted reports of facility activities and occurrences for review.• Monitored entrance and departure of employees and visitors to building.• Notified guests and workers regarding rule infractions.• Responded to silent and audible alarms and coordinated with emergency responders.• Remained in contact with other security personnel to maintain thorough surveillance of premises.• Watched and analysed monitors and security camera footage to spot potential threats.• Answered phone calls after business hours.

Nigeria

• Designed and implemented solutions with company software and provided effective demonstrations.• Tested, installed and monitored several new systems, improving operational awareness and efficiency.• Provided strategic guidance to clients with regard to technology and IT infrastructures.• Clarified client system specifications, understanding work practices and scope of requirements.• Updated user permissions and password policies to enhance efficiency and security of organisations with 100+ staff.• Analysed IT requirements within companies and gave independent and objective advice on IT usage.• Minimised server downtime by 50% by overhauling Bosch video management systems and building full capacity.• Overhauled IT systems and assets for company with 500+ staff and aged technology.• Enhanced data security by implementing full-disk encryption and firewalls protecting all devices and deployment VEEAM software for cloud based data backup and recovering purposes in the event of disaster.• Good knowledge on Ubuntu Linux OS• Harnessed SQL skills to structure and run queries on databases.• Supervised junior consultants and business analysts on application and implementation methodology.• Provided support to managers on systems and projects along with process improvement tasks.• Installed 20 VoIP phones for contact centre handling several calls each day.• Catalogued ICT service equipment and managed the ICT asset register, facilitating ease of access and accountability for equipment use.• Implemented rigorous KPIs, targets and Task to monitor and evaluate the performance for IT staff.• Developed and implemented information security and confidentiality policy to protect clients and personnel from attacks.• Established emergency recovery protocol to prevent data and information loss.

Wuse Ii, Federal Capital Territory, Nigeria

• Coordinated promotions and marketing messaging through strong relationships with Marketing team.• Devised and implemented audience development strategies to increase viewer engagement and subscribers.• Managed expectations through set targets, providing clients and senior managers with regular status updates.• Promoted new product launch with innovative posts and streaming.• Planned and coordinated posts for high-quality content creation.• Oversaw written editorial across platforms, checking for consistency.• Implemented scheduling and other always-on processes for constant engagement.• Drafted clear, well-written briefs to creative team for on-target image and video asset production.• Reviewed social media analytics to gauge content success.• Oversaw search engine optimisation strategy to drive brand awareness.• Defined brand identity and designed brand online communication plan.• Supported digital marketing through social media campaign development, execution and maintenance.• Collated data from campaigns to inform decision-making and advertising strategies.• Researched consumer markets to determine emerging opportunities for new and existing goods and services.• Worked with teams on plans and methods to reach target audiences using available resources.• Drafted advertising content for television and media promotions.

Adamawa State, Nigeria

• Maintaining computer networks including mainframes, VPNs, routers and other physical hardware.• Installing and configuring network equipment.• Creating firewalls and updating virus protection software and data security systems to keep data and communications protected.• Monitoring computer systems to improve network performance for all systems.• Troubleshooting, resolving, and communicating networking issues to other employees and management.• Implementing disaster recovery procedures.• Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company system.