Michael Chartier Email & Phone Number

Windsor, Ontario, Canada

Windsor, Ontario, Canada

Windsor, Ontario, Canada

Windsor, Ontairo

• Conduct virtual training for customers via the internet and/or in a classroom setting.
• Prepare/Verify the quality of training materials and documentation.
• Verify technical accuracy of documentation and ensure it conforms to company standards.
• Write, design, edit, and maintain documentation and training materials such as Help Files, Job Aids, Web Based Training outlines, and speakers’ notes for training initiatives.
• Perform planning and system implementation consultation and monitor progress with assigned agencies.

Windsor, Ontario

• Deliver on-going instructor-led classroom training programs ensuring that learning objectives are fully met.
• Assist with the development of new training programs and the maintenance of existing programs to ensure they are accurate and up-to-date; work with business partners to recommend appropriate changes as necessary.
• Maintain a strong working knowledge of all applicable data systems including TAM, Rating Services, and company portals.
• Assist in the design and development of exercises, case studies, role-play scenarios and instructional activities that reinforce learning and the application of knowledge, skills and behaviors to the work environment.
• Support and contribute to the continuous improvement of departmental processes.

Windsor, Ontario

• Document all details of client requests and conversation.
• Demonstrate strong decision-making and analytical skills.
• Manage daily workload in accordance with company standards.
• Underwrite and process requested changes.
• Demonstrate and maintain complete understanding of the insurers’ underwriting guidelines.
• Use sound underwriting judgment when reviewing and modifying policies.

Windsor, Ontario

• Acted as interim department supervisor during position openings and extended periods of absence.
• Managing associate shifts and schedules while coordinating excused and unexcused absences.
• Perform service changes, provide credit counseling and bill inquiries, recommend service options, and coordinate, schedule and expedite installations and product orders.
• Organizing multiple store training programs including new SAP software program for store associates and management before, during, and after implementation.
• Successfully diffuse volatile customer situations.
• Responsible for tracking and auditing associate skills and performance.