Michael Chartier Email & Phone Number

Windsor, Ontario, Canada

Windsor, Ontario, Canada

Windsor, Ontario, Canada

Windsor, Ontairo

• Conduct virtual training for customers via the internet and/or in a classroom setting.• Prepare/Verify the quality of training materials and documentation.• Verify technical accuracy of documentation and ensure it conforms to company standards.• Write, design, edit, and maintain documentation and training materials such as Help Files, Job Aids, Web Based Training outlines, and speakers’ notes for training initiatives.• Perform planning and system implementation consultation and monitor progress with assigned agencies.

Windsor, Ontario

• Deliver on-going instructor-led classroom training programs ensuring that learning objectives are fully met.• Assist with the development of new training programs and the maintenance of existing programs to ensure they are accurate and up-to-date; work with business partners to recommend appropriate changes as necessary.• Maintain a strong working knowledge of all applicable data systems including TAM, Rating Services, and company portals.• Assist in the design and development of exercises, case studies, role-play scenarios and instructional activities that reinforce learning and the application of knowledge, skills and behaviors to the work environment.• Support and contribute to the continuous improvement of departmental processes.

Windsor, Ontario

• Document all details of client requests and conversation.• Demonstrate strong decision-making and analytical skills.• Manage daily workload in accordance with company standards.• Underwrite and process requested changes.• Demonstrate and maintain complete understanding of the insurers’ underwriting guidelines.• Use sound underwriting judgment when reviewing and modifying policies.

Windsor, Ontario

• Acted as interim department supervisor during position openings and extended periods of absence.• Managing associate shifts and schedules while coordinating excused and unexcused absences.• Perform service changes, provide credit counseling and bill inquiries, recommend service options, and coordinate, schedule and expedite installations and product orders.• Organizing multiple store training programs including new SAP software program for store associates and management before, during, and after implementation.• Successfully diffuse volatile customer situations.• Responsible for tracking and auditing associate skills and performance.• Completing daily, weekly, and monthly department reports and paperwork.