Michael Chavez Email & Phone Number

West Coast

• I effectively sold Solera / Identifix’s suite of OEM repair and shop management software to both small to mid-size shops, and small dealerships. I effectively managed the Los Angeles geographic territory. I actively managed my weekly /monthly / quarterly pipeline and sales processes for my respective territories, and efficiently processed live leads as they came in and performed live demo’s and/or scheduled demos of the software at the prospective clients needs upselling as much as possible when the conversations allowed for it. • I created inside sales phone call campaigns within their Salesforce software platform to target and sell the benefits of Identifix’s products and services against competitive offerings; I effectively managed new sales with limited trials of our software and effectively closed clients towards the of their trial periods.

• Actively sold ALLDATA auto industry products, an industry leader of OEM repair and collision information, as well as shop management systems for both small shops, single and multiple site dealerships. I effectively managed a multi-state geographic territory, selling both in the repair and collision channels, with territories in the east and west coasts. I actively managed my weekly /monthly / quarterly pipeline and sales processes for my respective territories, and efficiently processed live leads as they come in. My customer database had over 5000 current, prospect, lapsed and cancelled accounts, that I managed and prospected from for new sales leads and opportunities. It was a pleasure working with ALLDATA as they have given me the opportunity to grow as an exceptional sales professional by effectively challenging me with a demanding inside sales role and improving my sales skills, by professionally handling objections over the phone, selling with no distractions and learning new products.

San Diego, California, United States

• Sales Support Representative – Responsible for supporting Sales Reps by checking stock receiving email and phone orders and supporting both the customers and sales rep with the proper inventory counts, updates on custom orders and tracking info on all orders placed. My duties also included resolving client issues via the phone and/or the internet. From here I properly escalated qualified issues to our claims departments, where I also asked to assist in claim issues, due to my prior installation and flooring care background.