• Respond to customer queries in a timely and accurate way, via phone, email or chat• Identify customer needs and help customers use specific features• Inform customers about new features and functionalities• Analyze and report product malfunctions• Update our internal databases with information about technical issues and useful discussions with customers• Share feature requests and effective workarounds with team members• Follow up with customers to ensure their technical issues are resolved

● Reviewed and moderated user-generated material tomake sure it complies with legal requirements andcommunity rules● Determined possible threats to safety or security, thennotify the relevant teams about them● Work together with multidisciplinary groups to create andexecute content guidelines and protocols● Examine and document user behavior and content trendsto help guide moderation tactics● Monitored and responded to social media and onlineforums to maintain brand reputation and customersatisfaction

● Handled 25 (avg.) calls per day and documented customerconcerns demonstrating mastery in written communicationand attention to details● Used company provided CRM tool to troubleshoot devices.offered timely customer service with a kind, understanding,and professional attitude● Memorized company products and services● Completed customer insights reports and input sensitivedata on company tools● Listened to customer concerns, identified problems, andprovided step-by-step solutions to fix technical problems.● Patiently handled any complaints from customers, bringingit up with management if needed