Michael Chen Email & Phone Number

Vancouver, Canada Area

- Lead and motivate the Europe, Asia Pacific, Middle East, and Latin America Customer Order Management teams.- Lead and support Partner setup program.- Lead and manage RMA team in Customer Service team to provide excellent customer service and support while follow company policies. - Develop relationships to help drive customer service (Order Management) to increasingly higher levels (both externally and internally) as measured by customer satisfaction surveys- Help design, document and implement processes and efficiencies to scale the business for significant future growth- Offer support and mentoring to team members- Provide excellent customer service to our customers and sales representatives via email and telephone- Communicate with stakeholders in a timely and professional manner

Burnaby Bc

Importing Management Consulting Purchasing and Cost Management ConsultingCCTV & Low Voltage Wiring Technical Consulting

Richmond, Bc

Sales Team Management – Manages and trains all sales representatives, including sales skills, technical knowledge in CCTV (cameras, DVR, low voltage wirings and other accessories).Customer Management – Growing customer bases and maintaining customer relation for all key customer accounts. Market Management – Market researching and finding most suitable and new product additions and solutions.

Burnaby Bc

Sales- Exceptional sales skills allowed me to receive full time hours even though hired as a part timer.

Project Management – Managed the technical development of notebook product and project management team for key ODM/OEM customers focused projects.Key Components Strategy Management- Managed and purchased key components strategic alliance and contract negotiation for the specification and cost including CPU, Graphic, LCD Panel, and Hard Disk.Product Team Management – Managed the division 5 PPM (product manager team) to achieve company annual division goal.

Shenzhen, Guangdong, China

Sales Team Management – Managed the sales team (over 30 people) to achieve company annual sales quota. Branch Management Team Management – Managed the management team of Shenzhen branch to ensure and maintain daily operation smoothly in each department for a total of 150 people.