Michael Cheng Email & Phone Number

California, United States

Cupertino, California, Us

Sunnyvale, Ca, Us

I am a marketing and customer analytics expert at LinkedIn My role includes building and maintaining scaled advanced analytics tools, leading and presenting analyses to make data-driven decisions, and building internal metrics to help measure business performance. In my role, I have developed partnerships with various teams across Big Data and Software Engineering, Product, Product Marketing, Sales, and Data Science.

Sunnyvale, Ca, Us

I had two primary responsibilities in this role:The first was serving as a strategic operational partner for our North American sales leader to ensure operational excellence across their team. I ran strategic operational reviews with the leadership team to make continuous improvements to their go-to-market strategy.The second was managing reporting used by our Customer Success sales teams using Tableau, Microsoft PowerBI, and SQL using CRM data from Salesforce and Microsoft Dynamics.

Sunnyvale, Ca, Us

Worldwide, Oo

Worldwide, Oo

Shreveport, Louisiana, Us

Atlanta, Ga, Us

• Reduced internal operating costs by $123K per year through consolidating existing client surveys based on matching functionalities and transitioning them to a customer analytics software for data insights• Shortened onboarding cycle time of new clients by 2 weeks per client by utilizing a Governance, Risk, Compliance (GRC) platform to analyze existing responses to security questionnaires answered by clients during the onboarding journey• Evaluated disputes process and created recommendations to reduce disputes processing time for a financial services client• Organized a company volunteering event and delegated tasks to a team of 12 volunteers to beautify and clean up the campus of City of Refuge, a non-profit alternative residence organization

Seattle, Wa, Us

• Worked with Amazon.com’s new Prime Now department to improve inventory management and quality control in their warehouse designated for same day delivery of products ordered online• Developed Excel-based inventory management tool projected to increase picking rates by 8.2%, decrease picking route distance by 55 ft. per route, and reduce labor hours required by 1341 hours per year• Assessed warehouse performance metrics and interviewed employees to discover opportunities for process improvements within the warehouse• Presented results to warehouse management, Georgia Tech faculty and the public at Georgia Tech’s Capstone Expo

Farmington Hills, Mi, Us

• Created transition plans and future facility layouts for 6 assembly lines slated for installation in 2015-2018 and applied lean methodologies such as work station mockups and spaghetti diagrams• Redesigned factory equipment based on ergonomic standards to improve worker satisfaction and efficiency• Created standardized work flows and performed time studies to improve efficiency and quality across manufacturing lines• Utilized SAP for resource management by creating and managing project work orders and resource allocation orders

Indianapolis, In, Us

I was involved with customer service, giving advice on potential shoes based on previous sales experience as well as customer preferences and their personal goals.

Master Of Science - Ms, Computer Science

Master Of Business Administration - Mba

Bachelor Of Science (B.S.), Industrial Engineering