Michael Chepul Email & Phone Number

Austin, Tx, Us

Austin, Texas Metropolitan Area

Austin, Texas, United States

Austin, Texas Area

• Ran complete sales cycle, from cold call to close, for groups and events in assigned territory• Completed over 70 calls per day to find qualified customers• Used consultative sales strategies to execute end to end sales cycle and make recommendations with key decision makers• Sourced the majority of own leads, including all that led to closing sales• Managed pipeline successfully while documenting all activities in CRM• After 4 months was assigned to a stretch role managing a vendor relationship to test an inbound call center pilot. • Edited scripting to improve customer experience and drive conversion rates • Provided call observations and feedback to vendor leadership • Worked to improve communication between vendors and tunnel leadership using multiple channels: slack, email, and a shared issue log • Improved conversion from below 9% to over 12% in 2-month time frame

Austin, Texas Area

• Led teams of specialists in Apple’s Online Personal Setup department to provide exceptional post sales experiences to customers – over 90% of the team’s customers rated their satisfaction as 5 out of 5• Conducted weekly 1:1 meetings to develop, coach, and connect with specialists• Held daily huddles and weekly team meetings to communicate business information to the team• Observed weekly sessions and provided immediate coaching to enable specialists to do their best work• Created a shared tool to collect and communicate KPI performance to specialists on a weekly basis. Focused on customer satisfaction, call handle time, and schedule adherence• Certified by Apple Worldwide Training in Coaching and using the G.R.O.W. model

Austin, Texas Area

• Led teams to create consultative solutions for Small and Medium business customers• Assisted team in improving close rate from 20% to over 30% by demonstrating the importance of scheduling callbacks and being vigilant about following up with customers• Managed teams composed of both contractors and full time Apple Employees• Worked with a high performing specialist to assist him in achieving promotion to supervisor• Provided weekly side-by-side coaching to specialists

Austin, Texas Area

• Launched pilot program of Home Based Specialists for Apple sales• Managed team of 15 remote specialists working from home who assisted approximately 3,000 customers per month• Led remote team meetings and 1:1’s to connect with specialists and drive performance

Austin, Texas Area

• Assisted specialists with technical questions to support customer inquiries• Analyzed call data to discover trends and opportunities for growth and development• Developed technical trainings for agents to increase understanding of Apple products and increase the overall technical knowledge of the sales staff

Austin, Texas Area

• Provided consultative sales solutions to Apple customers• Exceeded sales goals while creating excellent customer experiences• Recognized with quarterly awards for highest revenue, revenue per call, close rate and total sales attainment• Recognized for highest revenue FY 2009

Durham, Nc / Austin, Tx

• Led day to day operations of the Dell Direct Store• Consistently exceeded sales goals while providing consultative sales solutions to customers• Coached and led team to exceed sales goals• Responsible for providing additional training and guidance to new hires• Delivered weekly coaching to staff

Chapel Hill, Nc

• Responsible for planning and execution of all areas of a large and active campus ministry organization• Managed a group of 24 student Coordinators who were responsible for 9 different areas of ministry• Continuously coordinated the ongoing activities of Catholic Campus Ministry, including: producing 4 • newsletters a year, coordinating small faith groups, service projects, social gatherings, running prayer services and writing 300 – 500 handwritten letters each year to introduce new students to Newman and the services offered • Organized fund-raising activities including a charity dinner that raised over $9,000, volunteering at UNC Football games which raised approximately $5,000 per year, an alumni appeal campaign that raised over $20,000 annually and a 9 night telethon that raised over $24,000