Michael Cherry Email & Phone Number

Responsible for the overall performance of the restaurant. Committed to the highest standards of food quality andcustomer service. Manage a team of 25 direct reports.§ Day to day leadership of the overall operation.§ Monitor and achieve budgeted sales and profit.§ Manage events and caterings negotiating best price to maintain competitive in the market while increasing profitability.§ Set up of events: weddings, team buildings, corporate functions.§ Coach and manage 25 direct reports, providing feedback on growth potential and encourage open dialogue.§ Order food and maintain food costs.§ Negotiation with suppliers for best cost.§ Handle customers concerns and provide effective problem resolution to satisfy the customer’s needs.

Responsible for serving patrons and ensuring overall customer experience was exceptional.§ Provided a high level of service in a fast paced environment.§ Reviewed menu options with the guests and implemented up sell strategies, by providing suggestions to the order.§ Assisted in training new hires.§ Assisted with reservations and event bookings.§ Set up of events: weddings, team buildings, corporate functions.§ Communicated guest concerns with management and provided effective problem resolution.§ Completed cash out procedures at the end of each shift.

Responsible for serving patrons and ensuring customer satisfaction.§ Reviewed menu options with the guests and implemented up sell strategies, by providing suggestions to the order.§ Provided a high level of service in a fast paced environment.§ Assisted in training new hires.§ Ensured tables were set and cleared to business standards§ Communicated guest concerns with management and provided effective problem resolution.§ Completed cash out procedures at the end of each shift.

Responsible for serving patrons and ensuring customer satisfaction.§ Provided a high level of service in a fast paced environment.§ Ensured tables were set and cleared to business standards.§ Completed cash out procedures at the end of each shift