Manages all IT related development and support activities at NCS Credit.

Application Technical Support Management * Coordinated technical team support and development activities for British Petroleum supply and logistics business. (Primary technologies were Oracle, Windows SQL, JAVA, and Business Objects).* Worked directly with client management and users to determine system requirements and priorities.* Managed staff and project budgets, delivery, and overall quality.* Partnered with clients to provide quality month-end accounting closures.* Developed and implemented group’s configuration management and control methods.* Published a quarterly business newsletter to the supply and logistics global user community.Alaskan Trading Operation System Project Management* Managed project to upgrade an existing system to a new hardware/software environment.* Directed Year 2000 remediation for approximately three million lines of code. Year 2000 Project* Directed team responsible for the development of coding standards and guidelines used by the IT staff for all year 2000 remediation projects. Developed standards for more than 30 programming languages.* Managed a team responsible for conducting detailed assessments of 36 corporate financial systems. Each assessment ascertained total business criticality, risks, and cost to ensure Year 2000 readiness.* Managed team responsible for developing the North American Year 2000 Help Desk designed to field questions from British Petroleum’s desktop user community.* Engineered testing methodologies to allow teams to better balance business risks and cost which included developing all training material and support documentation.* As a member of a management team developed a $10 million contingency proposal to remediate a set of business critical applications planned for replacement.

Technical Support Management* Developed product support strategy for US market.* Managed staff responsibilities relating to technical support and internal infrastructure projects.* Managed product-marketing programs including promotional material, seminars, and conferences.* Worked with development management to define product requirements based on market direction.* Formulated company alliance program in accordance with overall business strategies.Pre-Sales Technical Support* Partnered with prospective clients to determine product technical fit and financial justifications.* Presented sales message and product demonstrations to potential clients.* Collaborated in a team environment with Sales Consultants to close sales.Post Sale Consulting* Educated technical consultants, sales staff and clients on the product capabilities.* Provided expertise to clients on new scheduling approaches and operating strategies.* Provided consulting services to enable clients to successfully install, use, and maintain the product.

The Gambrinus Thermal Treatment Scheduling System* Led a project to develop a simulation-based finite capacity scheduling system of 17 thermal treatment furnaces. The project required building an order retrieval system, order management database, and user interface.Faircrest Operational Simulation System* Developed as a team multiple area model of the Faircrest Steel Plant used by plant personnel as a continuous improvement tool to evaluate overall operations and on time delivery issues.* Developed the electric arc furnace model, user interface, and coordinating model integration.Power Metal Pilot Plant Level 1 Control System* Developed as a team, a plant-wide control system which included designing the plant computer hierarchy and interfaces.* Implemented the control logic for powder making through powder drying.Plant Data Acquisition System* Developed several PC-based systems designed to collect data from a variety of sensors and equipment.* Developed a generic portable system used by staff engineers to acquire plant experimental data.