Michael Chiapoco Email & Phone Number

Philippines

• Handling of Singapore, Malaysia accounts and Philippines projects.• Ensure delivery of a complete project to Operating Companies from inception to completion • Coordinate with CS teams, Scripting, DP, Charting, regional and local PM, RM, fieldwork coordinator, media team for seamless execution of the projects. • Take accountability of deadlines – actively escalate and seek help if timings are not being met • Report any problems that arise on the projects, and be aware of the troubleshooting steps and action taken • Proactively lists all the relevant internal and external information that will be required for the project design/setup and alerts local account team to these needs • Use their knowledge of sampling and fieldwork challenges in different markets to recommend appropriate solutions/methodologies when required for non-standard projects • Produces the project plan and relevant timelines and ensure that all stakeholders have access/are notified of timelines • Ensure that project scope is monitored and adhered to as per SoW • Executes project plans to ensure timely and accurate delivery of outcomes as per agreed design tool, timing and budget given • Ensures accuracy and consistency against spec on questionnaires, scripts, code frames and all deliverables by paying exceptional attention to detail • Lead / Attend kick off meetings, review meetings, regular status calls and provide regular project status updates, handling queries, supporting and guiding all relevant teams.

Philippines

• Handling of Japan and Australian projects.• Proactively monitor, manage and report on execution of deliverables. • Support projects in the Technology Delivery Centers by tracking and managing project management office activities.• Create and present a process improvement work flowchart and quality assurance checklist/timelines to project managers and analysts.• Create a process documentation on projects.• Responsible for ETL overall audit of actuals and baseline hours, planned/actuals start and end dates, status of interfaces (Test Design (TD), Code and UT (User Testing), resources names and reviewers. • This includes chasing of resources for invalid items such as missing and PPA hours, daily data validation, loading and sanity check of ETL Inventory List, Dev Tracker and MSP workplan.• Project Resource Management and Contract Validation.• Reconcile project resources timesheets.• Track project resources attendance/hours, WBS and training roll-in and roll-off compliance.

• Handling of Australian projects.• Set up Market Research campaigns for delivery via eDM, Pathway and mobile. This may include cutting email creative, adding campaigns to Has offers and our proprietary email platform• Ensure campaigns are set up, scheduled and tracking correctly in Has Offers & CP2• Gather client requirements to scope project timelines and deliverables• Understand critical client deadlines implement/deliver projects within set times, frames, budget and scope.• Review and provide questionnaire feedback to clients based on the chosen data collection methodology• Timely, professional and efficient communication and servicing of clients• End to end project handling – help/script survey, manage data collection, suppliers and data delivery• Collaborate and assist other team members with project management• Apply knowledge and understanding of clients business to deliver best project outcomes• Liaise with external partners and internal resource to optimize the results for projects

Philippines

• Set up of Lead Generation campaigns for delivery via eDM using advertiser supplied creatives. Test creatives across multiple browsers and trouble shoot display issues in DreamWeaver or another WYSIWYG editor.• Convert client PDFs or images into HTML.• Set up Pathway (Co-registration) campaigns via APD platforms.• Set up Mobile campaigns for delivery via mobile networks.• Ensure campaigns are set up and tracking correctly in HasOffers & CP2 and monitor continuously.• Gain a detailed understanding of APD technology and third party tools .• Prioritise workload to deliver the most essential campaigns first.• Assist in training and supporting colleagues to share knowledge.• Quality control to ensure all campaigns are delivered as sold by the BDM and/or Account Manager and abide by all APD rules relating to spam compliance.• HTML email design when required.• Reconciliation of campaign details in deployment platform with client booking details.• Ensuring that all campaign information is easy to access for all users, and meets the APD archiving structure.• Support to the campaign delivery team across various tasks to ensure we maximize delivery.

Philippines

• Setup Responsive Website using CMS Fatwire Management• Setup Mobile Websites using CMS Fatwire Management on both Smart and Generic Mobiles• Adjust codes provided for the website and mobiles using HTML/CSS, Akamai Server for the file videos and provide a link for the CMS Management• Ensure the website for the Staging in management is similar to client request• Add new features, maintain and improve existing sites• Publish content on APD company website using Umbraco CMS• Setup of Lead Generation campaigns for delivery via Edm using advertiser supplied creative• Ensure campaigns are setup and tracking correctly in HasOffers, Connect and Leadsplus• Test creative across multiple browsers and troubleshoot issues in Dreamweaver

Philippines

• RSS Extraction and categorization from requested website lists• Categorize websites and/or RSS feeds based on specific definitions and criteria• Perform data analysis and provide observations based on gathered data• Web content analysis and identification of relevant and irrelevant web sources using keywords• Perform other tasks as requested by the Client

Philippines

• Attend to calls and issues for User Administration• Unlock and reset SAP end users password• Create incident tickets and escalated to Functional and Technical Support• Proactive monitoring of SAP Exchange Infrastructure (XI) system components, communication channels, processes and messages• Monitor messages received and posted in Seeburger• Monitor processed XML messages in Integration and Adapter Engine in SAP XI• Restart system failed and retried messages in SAP• Create and submit Monitoring and Production Reports• Ensure proper SAP archiving, storing, and deletion

Manila, National Capital Region, Philippines

• Analyze, compare and validate budget information database files of E- Budget System and Modified Disbursement System Accounts• Publish, modify and audit web documents to the E-Budget CMS System• Trained in PowerBuilder