Michael Chiapoco Email & Phone Number

Philippines

• Handling of Singapore, Malaysia accounts and Philippines projects.
• Ensure delivery of a complete project to Operating Companies from inception to completion
• Coordinate with CS teams, Scripting, DP, Charting, regional and local PM, RM, fieldwork coordinator, media team for seamless execution of the projects.
• Take accountability of deadlines – actively escalate and seek help if timings are not being met
• Report any problems that arise on the projects, and be aware of the troubleshooting steps and action taken
• Proactively lists all the relevant internal and external information that will be required for the project design/setup and alerts local account team to these needs

Philippines

• Handling of Japan and Australian projects.
• Proactively monitor, manage and report on execution of deliverables.
• Support projects in the Technology Delivery Centers by tracking and managing project management office activities.
• Create and present a process improvement work flowchart and quality assurance checklist/timelines to project managers and analysts.
• Create a process documentation on projects.
• Responsible for ETL overall audit of actuals and baseline hours, planned/actuals start and end dates, status of interfaces (Test Design (TD), Code and UT (User Testing), resources names and reviewers.

• Handling of Australian projects.
• Set up Market Research campaigns for delivery via eDM, Pathway and mobile. This may include cutting email creative, adding campaigns to Has offers and our proprietary email platform
• Ensure campaigns are set up, scheduled and tracking correctly in Has Offers & CP2
• Gather client requirements to scope project timelines and deliverables
• Understand critical client deadlines implement/deliver projects within set times, frames, budget and scope.
• Review and provide questionnaire feedback to clients based on the chosen data collection methodology

Philippines

• Set up of Lead Generation campaigns for delivery via eDM using advertiser supplied creatives. Test creatives across multiple browsers and trouble shoot display issues in DreamWeaver or another WYSIWYG editor.
• Convert client PDFs or images into HTML.
• Set up Pathway (Co-registration) campaigns via APD platforms.
• Set up Mobile campaigns for delivery via mobile networks.
• Ensure campaigns are set up and tracking correctly in HasOffers & CP2 and monitor continuously.
• Gain a detailed understanding of APD technology and third party tools.

Philippines

• Setup Responsive Website using CMS Fatwire Management
• Setup Mobile Websites using CMS Fatwire Management on both Smart and Generic Mobiles
• Adjust codes provided for the website and mobiles using HTML/CSS, Akamai Server for the file videos and provide a link for the CMS Management
• Ensure the website for the Staging in management is similar to client request
• Add new features, maintain and improve existing sites
• Publish content on APD company website using Umbraco CMS

Philippines

• RSS Extraction and categorization from requested website lists
• Categorize websites and/or RSS feeds based on specific definitions and criteria
• Perform data analysis and provide observations based on gathered data
• Web content analysis and identification of relevant and irrelevant web sources using keywords
• Perform other tasks as requested by the Client

Philippines

• Attend to calls and issues for User Administration
• Unlock and reset SAP end users password
• Create incident tickets and escalated to Functional and Technical Support
• Proactive monitoring of SAP Exchange Infrastructure (XI) system components, communication channels, processes and messages
• Monitor messages received and posted in Seeburger
• Monitor processed XML messages in Integration and Adapter Engine in SAP XI

Manila, National Capital Region, Philippines

• Analyze, compare and validate budget information database files of E- Budget System and Modified Disbursement System Accounts
• Publish, modify and audit web documents to the E-Budget CMS System
• Trained in PowerBuilder