Michael Chijah Email & Phone Number

Nigeria

Lagos State, Nigeria

Provide Leadership and Coordinate all the activities within the IT Service Delivery, IT Service Desk, IT Service Continuity Management, IT Request, Incident & Problem Management and IT Service Monitoring & Reporting Teams.Act as the ITSM Manager of the bank to develop, co-ordinate and promote service management system activities across the bank and take responsibility for the effective functioning of the IT service management system.Ensure that overall IT service delivery in the bank is done in alignment with the business strategy, vision, mission of the bank and that all process owners and staff comply with the policies and procedures of ISO 20000.

Lagos State, Nigeria

Co-ordinate all activities that assist in the maintenance of the Bank's ISO/IEC20000 Certification. Ensure that overall IT service delivery in the bank is done in alignment with the business strategy, vision, mission of the bank and that all process owners and staff comply with the policies and procedures of ISO 20000. Ensure failover test are carried out and availability of robust service continuity systems Measurement and monitoring of quality of IT services provided to our customers and ensuring that services provided to the bank by external vendors meet specific service standards. Reduce level of unscheduled downtime and service failure that go unreported to zero. Ensure review and preparation of report for management

Responsible for providing supervision, leadership, direction, and support to the team of System Support Officers Bank wide

Regional Office, Awka, Anambra State - Nigeria

Coordinate Team Members IT Support Duties, Tasks, Reports and Functions in South East, South South, Mid West and South West Regions to ensure Optimum, Timely and Efficient IT Support Services.

Ikoyi, Lagos And Awka / Onitsha Regional Bank, Anambra State - Nigeria

• Support the branches in Core Banking software (Finacle) and MS Exchange e-mail, MS Outlook, Sharepoint and intranet system, ATMs, Clean Power provision - Inverters, Surge and Lightening protection, UPS• Install & configure Windows O/S and other applications for Desktop/laptops• Partners with Branch development committee on New branch roll-out (Supervise 3rd party vendors) • Liaise with relevant stakeholders to configure and deploy Switches, Routers, and Inverters to branches.• Provide support for printing and other peripheral device challenges in the region• Use of Windows Remote Assistance & Remote Desktop Connection tools to simultaneously install software and assist many users in different locations• Provide support for all Computer based training organized by HR Learning& development in the regional training centers• Provide technical assistance and Training to ATM Custodians (Operations staff) in the region• Provide First Level Escalation for Quick Fix in the region - resolve computer problems for clients via telephone or from remote location.• Ensure Software Patches, Application upgrades are up to date.• Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.• Install and perform repairs to hardware, software, and peripheral equipment, following design or installation specifications• Install, Update and Monitor McAfee Antivirus and System Security Center.• Oversee the daily performance of computer systems and Network Links• Set up equipment for Staff use, performing or ensuring proper installation of cable, operating systems, and appropriate software.• Confer with users and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.• Performs preventative maintenance in accordance with IT policies.• Discusses software applications with users to determine level of satisfaction

South East Region - Nigeria

• Supervise the general operation and installation of different brands of ATMs in use.• Ensure Optimum Uptime of ATMs.• Carry Out Repairs and Periodic Maintenance on ATMs.• Train Custodians on ATM Management.• Liaise with Other Business Units to deploy ATMs to Offsite & Onsite Locations.• Protect & Ensure All Power & Network Infrastructure are in place to adequately support ATM Operation.

Lagos, Enugu And Abakaliki - Nigeria

• Maintains IT System/Network Installation, ATM & POS Centers.• Plans, Implements and Monitors all the operations and maintenance of hardware, software and network systems. • Training users in Software and other IT resources. • Resolving all IT related issues. • Ensuring that all IT policies are adequately implemented on timely basis. • Conduct routine IT Training for Various categories of Users. • Ensure Proper safe keep and Back-up of IT Data and Equipment. • Periodic check and test to ensure the validity & operational efficiency of the Database and Servers. • Server Administration.

Asaba, Delta State - Nigeria

• Maintenance, Repair & Installation of PCs and all IT Equipment.• Assembling and coupling of various non-branded PC Units.• Help-desk Administration• After-sales Customer Service• Liaise with customers to resolve IT faults.• Design and ensure the implementation of various IT Policies. • Supervisory of the various branches and reporting to the Director.• Network Administration

Hadejia, Jigawa State, Nigeria

As part of my compulsory 1 year Youth Service in Jigawa State College of Agriculture, I taught the Diploma Students Mathematics and Literature in English.It was very challenging as I have to start from very fundamental principles of both subjects to bring the students up to level.I also applied a lot of scenario based analysis and story telling to ensure adequate understanding.Each topic is always handled with numerous examples and I make sure that the students provide adequate feedback.

Onitsha, Anambra State - Nigeria

• Maintenance, Repair & Installation of PCs and all IT Equipment.• Assembling and coupling of various non-branded PC Units.• Help-desk Administration• After-sales Customer Service• Liaise with customers to resolve IT faults.• Design and ensure the implementation of various IT Policies. • Supervisory of the various branches and reporting to the Director.• Network Administration

Master Of Business Administration (Mba), Business Administration

Bachelor Of Engineering (B.Eng.), Computer Engineering

Activities and Societies: PRO of Association of Computer Sci & Engineering Students. Public Relations Officer of Association of Computer.