Michael Chirieleison Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

·Ensure all executed documents are fully executed·Review for missing documents·Process modifications regarding change of maturity dates for promissory notes·Pick up, scan, and file original documents while verifying for correct vesting signatures, cover page with account number, and check for errors before filing·Process payoffs through Salesforce in the “Pending Disposition of Asset” entry · Input information such as notations (if applicable), expected funding date, and payoff amount· Process release of liens and inputting information such as the expected funding date, attach shipping labels (if applicable), send and receive read & approved documents -Performs other job-related duties as required

Houston, Texas Area

-Calls and emails customers daily to learn as much as possible about their organization; who are the users and decision makers (50% of the time)-Assists with upgrade/renewal questions, research, and responds to customer related issues-Records and documents all communications in customer relationship management tool, including making sure main contacts are up-to-date and accurate-Creates price quotes, orders, and similar data information for customer as needed-Resolves customer questions related to orders-Maintains liaison with other departments for order completion; follows-up with customers to ensure software has been received; software has been installed and is working-Connects customer with Help Desk if additional assistance is needed-Coordinates with Help Desk and Professional Services team if deployment services are needed-Informs/educates customers about available training services-Collect customer testimonials/feedback to assist Marketing to further promote products and services

Austin

-Performed installation of Volusion SSL certificates for merchant domains/stores-Performed installation of 3rd Party SSL certificates for merchant domains/stores-Verified domain ownership in accordance with PCI and ICANN regulations-Generated billing invoices for new SSL orders and SSL re-orders (expired/unfulfilled orders)-Tracked and updated new/incoming orders and pending orders using in-house CRM-Handled periodic escalation/expedite requests from merchants to keep with SLA objectives-Supplemented existing product articles with how-to guides for the SSL ordering/installation-Drafted procedural guides – operations and escalations - for the Billing team

Austin, Texas Area

-Handled email support tickets to resolve customer account and technical issues-Drafted all support-related policies and procedures (including escalation)-Tier 1/Tier 2 network support: Troubleshooting client-server connectivity issues-Tier 1/Tier 2 application support: Troubleshooting browser configuration/optimization-Adobe Flash Player support: Troubleshooting updates and clean installations-Drafted technical specifications for customer support (system requirements documentation)-Drafted and maintained Knowledge Base articles as game reference material-Handled support e-mails to resolve User Agreement violations/disciplinary action-Handled support e-mails to answer general mission/content/gameplay inquiries-Collected bug feedback, forwarding to QA or development as needed for reproduction testing

Austin, Texas Area

-Handled inbound phone calls and e-mail tickets to resolve customer account issues-Project management: Secondary training/quality control for outsource team-Tier 1/Tier 2 network support: Troubleshooting client-server connectivity issues -Tier 1/Tier 2 application support: Troubleshooting game client installation issues -Tier 1/Tier 2 hardware support: Troubleshooting video/audio/chipset driver issues-Assisted with drafting technical specifications for customer support (system requirements)-Handled inbound petitions to resolve in-game inquiries - User Agreement violations-Handled inbound petitions to resolve game inquiries - Content education, mechanics, etc. -Collected bug feedback, forwarding to the QA or development as needed for reproduction testing-Periodically worked with Community to coordinate in-game social events for the players

Education record

Activities and Societies: General academicsGeneral studies/basics

Diploma, English, Physics, Chemistry, Us History, Biology, Algebra I And Ii, Geometry