Michael Chmiel Email & Phone Number

Innovative Contract Services

1250 Scottsville Rd - Suite 5A * Rochester * New York * 14624

Master Data/asset management for gas and electric facilities using SAP and SmartMaps

- Coordinated reporting to the Public Service Commission for each program under the Energy Efficiency Portfolio Standards Project - Created monthly, quarterly and annual reports for multiple energy efficiency programs under multiple operating companies.- Participated in program development to ensure accuracy of data collected.

- Insides sales and analyst responsible for managing customer requests for new or upgraded gas and electric facilities within one third of the franchise territory. Increased corporate electric load by 25 MW and gas load more than 40,000 Dth through over 300 projects in one year.- Responsible for maintaining customer relationships, responding with billing analysis and explanation, while promoting company products to produce sales leads.- Responsible for collaborating with Economic Development personnel, company engineers, metering supervisors, schedulers and billing support to accomplish timely job completion. - Created master data and maintained/updated existing records.- Marketing Business lead on Voice Your Choice Rate implementation. Responsible for managing commercial customer data to developed business contact procedures, responsible for sign off of Weather Normalization Adjustment yearly values and detail data review/updates. Served as the business process lead on an implementation team for a new electric rate. Developed a group enrollment process for multi-account customers and became responsible for the yearly Weather Normalization Adjustment calculations and approval.

- Coordinator of Question and Answer internal phone queue. Oversaw initial set up and developed procedures and on-line help. Resolved complex billing issues and responded to Public Service Commission Complaints- Coordinator of the Business Customer Service Team phone queue. On inception team, developed/providing training, surveyed customers and developed on-line tracking and help.- Responsibility as billing analyst assigned to processing error reports, resolving complex billing issues, conversion data correction.- Responsible for creating and maintaining databases in Lotus Notes. - Off-hours emergency responder. Lead for coordinating coverage. Produced outage reports from UNIX for ECC and trained.- Trainer Business analyst lead and software subject matter expert on a design team to replace the existing Work Management Systems, Mobile Workforce Management Systems, trouble and emergency systems, and enhancements to the CIS billing system. Lead business discovery and analysis meetings to determine process gaps used in training development