Michael Choo Email & Phone Number

Singapore

Singapore, Sg

Directing, Managing, overseeing the support services of National Cancer Centre Singapore to ensure the efficient and effective operation of services that contribute to a safe, clean and supportive environment for patients and staff.

Singapore, Sg

Co-Direct new office of Strategics Partnerships and Global Health to facilitate and accelerate KKH’s journey to be a world class women’s and children’s hospital. Our aim is to build strategic partnerships to advance health and well being for women and children in Asia and beyond.

Singapore, Sg

Supports Chief Executive Officer with the development and execution of strategies of the hospital in an integrated manner as an active member of senior leadership group, senior management group and medical board.-Oversees the Office of Strategy Management, International Collaboration Office (ICO), Transformation of Models of Care (MoC) Programmes and MoC Transformation Fund Management and industry partnership development.Supports Chief Medical Officer with the development of Women & Child Population Health strategies to steer KKH in its transformational towards the new HealthierSG and Capitation Funding healthcare models.- Oversees the Office of Population Health - Responsible for establishing the Women & Child Population Health Executive Committee to develop and align hospital divisions to execute population health strategic initiatives - Collaborate and Partner with various government agencies, regional health system offices, healthcare providers and community organisations to improve Women & Child Population HealthSupports Chief Operating Officer in the management, planning, designing, coordinating and operationalizing plans and processes of the departments and areas assigned.-Responsible for the alignment of hospital plans and achieving stated outcomes to the assigned departments/units. Synergise the services as a group with the other services in the hospital-Lead hospital strategic programs and initiatives to improve outcomes eg. infrastructure, service optimisation, etc-Oversees Data Analytics Office, Emergency Preparedness, Hospital Command Centre, Office Support, Mailroom Operations

Singapore, Sg

Supports Chief Executive Officer with the development and execution of strategies of the hospital in an integrated manner as an active member of senior leadership group, senior management group and medical board.-Oversees the Office of Strategy Management, International Collaboration Office (ICO), Transformation of Models of Care (MoC) Programmes and MoC Transformation Fund Management and industry partnership development.Supports Chief Operating Officer in the management, planning, designing, coordinating and operationalizing plans and processes of the departments and areas assigned.-Responsible for the alignment of hospital plans and achieving stated outcomes to the assigned departments/units. Synergise the services as a group with the other services in the hospital-Lead hospital strategic programs and initiatives to improve outcomes eg. infrastructure, service optimisation, etc-Oversees Data Analytics Office, Office Support, Emergency Preparedness, Hospital Command Centre.

Bukit Merah, Sg

Driving cluster level outpatient transformation projects.Managing Elective Surgery Consult to Post Surgery Care TransformationManaging Triaging Demand for Specialist Care to Post Consult Care TransformationDriving SingHealth research projects for SG Healthcare Assistive and Robotics Programme (SHARP) Grant

Bukit Merah, Sg

Played a pivotal role in driving large scale transformation projects across company domains, achieving unrivalled success. 2016-2018: Managed National Dental Centre Service Transformation to improve patient experience and operational efficiency. 2015-2018: Managed Pharmacy Service Transformation across Singapore General Hospital, KK Women’s and Children’s Hospital, Singapore National Eye Centre, National Cancer Centre Singapore and National Heart Centre Singapore to improve patient experience and operational efficiency. • 2015-2016: Managed Specialist Outpatient Clinics Taskforce across Singapore General Hospital, KK Women’s and Children’s Hospital and Singapore National Eye Centre to transform patient experience and operational efficiency.• 2014-2015: Managed Lab Service Taskforce between Singapore General Hospital and 9 SingHealth Polyclinics for 1.5 years to transform lab services referral, billing and appointment processes. Managed SingHealth Polyclinics Service Transformation taskforce for 1 year to transform appointment system and clinical & operational service workflows across 9 polyclinics. • 2013-2015: Managed SingHealth Appointment Access Taskforce project across Singapore General Hospital, KK Women’s and Children’s Hospital, Singapore National Eye Centre, National Cancer Centre Singapore and National Heart Centre Singapore to transform call centre appointment service, online and mobile appointment service, appointment resource streamlining, online and mobile doctor-on-call roster, referral protocol for 14 clinical specialties and appointment booking between SingHealth institutions, from cradle to grave for 2.5 years.

Bukit Merah, Sg

Supported the Head of Department in the set-up of a new office with manpower, infrastructure, administrative requirements, marketing campaign, project selection criteria and annual work plan and budgetary responsibilities. Chartering strategic 3 year plans with the Director, I gained management's approval to execute transformation projects focusing on improving patient experience, integration of services and adoption of best technological practices & innovations, and the optimisation of healthcare resources. Achievements: Engaged senior management to develop vision, mission, strategic objectives and strategic transformative projects to be implemented for next 3 years Ensured functional manpower of 3.5 headcount were in place to support project initiation, work plan, budget and manpower planning, thereby establishing the project selection criteria, along with finance and administrative guidelines within 6 months.

Bukit Merah, Sg

Reporting to the Group CEO & Director, I was largely responsible for the planning and performance of SingHealth's external/internal strategy formulation and alignment. Planning an overseas benchmarking visit to seek best technological practices & innovations across US academic medicine centers, I facilitated weekly leadership meetings to deliberate on critical plans in order to meet strategic annual objectives. Formulated a 3 year service agreement, annual statement of priorities and work plan to ensure strategy alignment with MOH.Achievements: Assisted in organization change projects such as Unified Surgical Services and Central Employment of clinicians, resulting in the harmonization of designation, monetary & non-monetary benefits and the new concept of SingHealth Duke-NUS Disease Centres. Successfully organized the Duke-NUS Joint Board Retreat and SingHealth Board & Strategy Retreat to develop multi-year strategies to guide annual institutions & domains work plans.

Singapore , Singapore, Sg

Responsible to the COO for the set-up & management of the appointment resources unit and operations data unit, I work towards centralised oversight and governance goals to provide data insights to transform patient services and improve timely access to care for patients, appointment and chair utilisation. I work with Head Call Centre and COOs across institutions to lead the establishment of a 'One-Call' centre under the cluster centre & shared telecommunications workgroup with a view to improve call service quality and optimise resources.Achievements: Successful Re-Accreditation by Joint Commission International by internal operations audit and preparation across facility management, patient safety, patient access to care, management of patient information, medication management, frontline staff assessment of patients and quality improvement policies, procedures and ground practices. Collaborated with top leadership, CFO, CHRO, COO, clinical HODs and IHIS staff on strategy management, financial management, human resource management, operations management, physician practice management and IT management. Transformed NDCS Access to Care by removing legacy waitlist system and establishing a patient direct appointment system. Implemented extended clinics, overbooking services, targeted appointment reminder systems with no-show predictor model, referral and discharge redesigned workflow and policies to increase and optimize capacity.  Established plans and managed operations with MOH and other SingHealth institutions to overcome crisis in FY17 Implemented Track 1 of 'One Contact Centre' project by merging 3 units into one to more efficiently handle National Heart Centre Singapore, National Dental Centre Singapore and Singapore National Eye Centre calls and meeting improvement target of within 5% abandoned call rate through cross training, manpower consolidation and new call flow setup.

Sg

Deputy Branch Head with 2 concurrent intelligence operations and capability development management appointments, I lead a total of 8 personnel to oversee intelligence gathering operations, analysis, systems acquisition and R&D projects. Managing multiple project tender evaluations and negotiations with multi-government agencies & Defense systems suppliers I developed long-term strategic plans and implemented 2 policies & 3 projects to bring needed capabilities to RSN. Also, initiated a $125M acquisition & R&D portfolio and streamlined branch processes that led to a 50% efficiency improvement, establishing Secretariat Service for facilitating critical meetings.

Sg

Second-in-Command of a Navy ship, I steered a team of 30 personnel, overseeing the efficient operations of 6 departments including navigation, gunnery, operations, engineering systems and logistics to complete missions assigned and drive annual work plan objectives. These aspects included managing human resource, security, safety, training, logistics and administrative matters.

Graduate Diploma, Healthcare Management And Leadership

Bachelor Of Engineering (B.Eng.) (Hons), Mechanical Engineering