Michael Christopher Paul Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

• Boosted customer retention by 20% through personalized support and proactive outreach, addressing key customer pain points.• Managed customer lifecycle stages, improving customer satisfaction (NPS score increased by 95%) via customized solutions and swift issue resolution.• Collaborated with cross-functional teams to enhance customer experience on the Three app, contributing to improved customer loyalty and usage efficiency.

Bengaluru, Karnataka, India

* Led the launch of a new grocery marketplace, achieving a 1.8x revenue increase, a 40% improvement in CTR, and a 15% growth in ROI.* Directed strategic integration of Flipkart's Travel payment gateways with third-party vendors, boosting transaction success rates by 35% through reduced failures and improved user trust.* Managed cross-functional teams in a major UX overhaul, increasing user engagement by 45K daily visitors, reducing churn by 12%, and lowering the add-to-cart bounce rate by 20%.* Expanded the Flipkart app’s multilingual capabilities by adding 15 languages, boosting the user base by 1.5 million daily active users and expanding market reach in non-metro areas.* Implemented AI/ML-powered personalized recommendations, increasing product interactions per visit by 25%, contributing to 200K more monthly active customers and generating an additional ₹3000 CR in annual GMV.

Bengaluru, Karnataka, India

* Steered a team of nine members to seamlessly configure storefront pages, guaranteeing a flawless 100% success rate during go-live experiences.* Managed 50+ A/B configurations by understanding requirements, testing product features, and setting up A/B experiments to optimize performance and user experience.* Contributed to product strategy meetings, significantly influencing product enhancements and the roadmap by integrating market insights and user feedback.* Collaborated cross-functionally with product, UI, UX, and developer teams to gather and prioritize user stories, ensuring product developments are closely aligned with customer needs and business goals.* Orchestrated major sales events (Big Billion and Big Diwali), overseeing development, content creation, and execution, driving significant revenue increases and user engagement.* Assisted the Product Manager in launching six new initiatives, including Flipkart Plus and digital content features such as Ideas, Videos, and Live Streaming, enhancing platform engagement and content diversity.

Chennai Area, India

I analyzed and improved pricing strategies to optimize profitability, and led and mentored a skilled 10-member team for efficient operations. I assessed profit and loss (P&L) to identify areas of improvement while fostering collaboration with multifaceted teams to catalyze revenue augmentation.My key contributions are:• Achieved a remarkable fourfold revenue increase, elevating annual earnings from $10.5M to an impressive $40.75M.• Maintained margins at 20%-47% through adept negotiation skills, ensuring viability amid challenging market conditions.• Efficiently implemented cost-effective drop-ship model, resulting in substantial cost reductions.• Awarded Best Project Coordinator for Corporate Gifting 1.0, delivering a substantial 37% revenue enhancement.

Chennai Area, India

I steered and enhanced various projects by formulating and implementing effective strategies and processes. I trained and empowered a team of 32 members, equipping them with the necessary skills and knowledge to excel in their roles. I also oversaw end-to-end project management, ensuring smooth execution, while maintaining accurate data records through meticulous audits. Apart from streamlining and optimizing product pricing by conducting a thorough analysis of competitive data, I ensured compliance with policies, enhancing Amazon's competitiveness and elevating the overall customer experience.My key contributions are:• Winner of the prestigious Best Q4 Award for exemplary project delivery for Walmart, Wayfair, and Rakuten, thus showcasing outstanding performance and achievements.• Headed onboarding of New Marketplace, MYHABIT, from Seattle, demonstrating expertise in integration and expansion.

Chennai, Tamil Nadu, India

I directed strategic business growth initiatives by conducting market research, identifying lucrative opportunities, and implementing data-driven actions for market penetration and competitive advantage. I cultivated and nurtured key client relationships, fostering long-term partnerships. I also collaborated with cross-functional teams to optimize supply chain solutions and reorganized processes, enhancing operational efficiency and cost-effectiveness. Additionally, I ensured compliance with industry regulations and client-specific requirements.My key contributions are:• Executed data-driven pricing strategies for consignors, yielding a 25% profit boost in just six months, demonstrating proficiency in project planning and pricing optimization.• Leveraged adept project management and client acquisition skills to onboard 38 clients to the company following strategic and effective business negotiations.

Master Of Business Administration - Mba, Project Management, Honours

Master Of Business Administration - Mba, Finance And Financial Management Services

B. Com, Marketing/Marketing Management, General, Distinction - Gold Medal Rank 1