Michael Christopher Paul Email & Phone Number

Dublin, IE

Dublin, County Dublin, Ireland

• Boosted customer retention by 20% through personalized support and proactive outreach, addressing key customer pain points.
• Managed customer lifecycle stages, improving customer satisfaction (NPS score increased by 95%) via customized solutions and swift issue resolution.
• Collaborated with cross-functional teams to enhance customer experience on the Three app, contributing to improved customer loyalty and usage efficiency.

Bengaluru, Karnataka, India

* Led the launch of a new grocery marketplace, achieving a 1.8x revenue increase, a 40% improvement in CTR, and a 15% growth in ROI.* Directed strategic integration of Flipkart's Travel payment gateways with third-party vendors, boosting transaction success rates by 35% through reduced failures and improved user trust.* Managed cross-functional teams in a.

Bengaluru, Karnataka, India

* Steered a team of nine members to seamlessly configure storefront pages, guaranteeing a flawless 100% success rate during go-live experiences.* Managed 50+ A/B configurations by understanding requirements, testing product features, and setting up A/B experiments to optimize performance and user experience.* Contributed to product strategy meetings.

Chennai Area, India

• I analyzed and improved pricing strategies to optimize profitability, and led and mentored a skilled 10-member team for efficient operations. I assessed profit and loss (P&L) to identify areas of improvement while.
• Achieved a remarkable fourfold revenue increase, elevating annual earnings from $10.5M to an impressive $40.75M.
• Maintained margins at 20%-47% through adept negotiation skills, ensuring viability amid challenging market conditions.
• Efficiently implemented cost-effective drop-ship model, resulting in substantial cost reductions.
• Awarded Best Project Coordinator for Corporate Gifting 1.0, delivering a substantial 37% revenue enhancement.

Chennai Area, India

• I steered and enhanced various projects by formulating and implementing effective strategies and processes. I trained and empowered a team of 32 members, equipping them with the necessary skills and knowledge to excel.
• Winner of the prestigious Best Q4 Award for exemplary project delivery for Walmart, Wayfair, and Rakuten, thus showcasing outstanding performance and achievements.
• Headed onboarding of New Marketplace, MYHABIT, from Seattle, demonstrating expertise in integration and expansion.

Chennai, Tamil Nadu, India

• I directed strategic business growth initiatives by conducting market research, identifying lucrative opportunities, and implementing data-driven actions for market penetration and competitive advantage. I cultivated.
• Executed data-driven pricing strategies for consignors, yielding a 25% profit boost in just six months, demonstrating proficiency in project planning and pricing optimization.
• Leveraged adept project management and client acquisition skills to onboard 38 clients to the company following strategic and effective business negotiations.

Master Of Business Administration - Mba, Project Management, Honours

Master Of Business Administration - Mba, Finance And Financial Management Services

B. Com, Marketing/Marketing Management, General, Distinction - Gold Medal Rank 1