Michael C. Email & Phone Number

New York, Ny, Us

New York, Ny, Us

My primary role was to drive operational fitness through IT governance and continuous process improvement spanning the entire Cap/OpEx funding lifecycle.✔ Key Wins ✔◾ Enabled 15% improvement in IT process efficiency by streamlining cloud spend approval workflows.◾ Transformed continuous integration and continuous delivery (CI/CD) intake by leveraging Power BI reports/forms. ◾ Optimized Sr. Management Review Board, Statement of Work (SOW), headcount, and project approval processes. ◾ Exceeded technical risk requirements for project tracking integrity.

Chiyoda-Ku, Tokyo, Jp

I focused on delivering holistic IT Service Management support focusing on the Bank’s Trading Floor and Market Data Solutions. By guiding a diverse, cross-functional of 80, I continuously evolved the ITSM strategy while setting end-user product roadmaps, including mobility services, wholesale, telecom provisioning, and retail branch desktop support.✔ Key Wins ✔◾ Facilitated $1.2M market data cost avoidance by rationalizing architecture and spearheading on-prem hardware and co-lo circuits conversion to Thomson Reuters Enterprise Platform (TREP) PaaS.◾ Slashed EC2 computer instance metadata errors from 33% to near zero; established cloud center of excellence (COE) operational model, including AWS Cloud Financial Management and Tagging function.◾ Directed sr. leadership team, cultivating partnerships to support strategic initiatives, data/voice network architecture roadmap development, and department restructuring efforts.◾ Served as Chief of Staff to orchestrate and moderate quarterly Technology Infrastructure events and quarterly technology-wide town halls.◾ Reduced run rate by 13% YoY by deploying Supplier Management Office to oversee OLA/SLM/SLA management of third-party vendors, including SAP Fieldglass contractors and staff augmentation.

Zurich, Ch

With Credit Suisse Securities, I spearheaded initiatives critical to managing network and telecom spend while cultivating partnerships with internal clients and supplier groups. To support this, I evolved procurement processes and spend monitoring efforts. ✔ Key Wins ✔◾ Reduced $200M in annual spend outsourced to BT Global Services in line with architectural roadmaps by instituting and supervising governance processes.◾ Captured $5M in carrier cost savings by revamping processing of $100M+ in data/voice telecom expenses. ◾ Secured $8M in savings across Americas’ $76M spend while improving KPI tracking methods.

New York, Ny, Us

I leveraged my expertise to comprehensively support Verizon Business Services’ data/voice outsourcing agreement. Through my leadership, we precisely aligned solutions/agreements with contract deliverables and operational requirements. Additionally, I created in-depth processes to bolster supplier documentation and deployment efforts. ✔ Key Wins ✔◾ Saved millions by overseeing expense claim processing and earn-back credits for transition, transformation, and steady-state activities. ◾ Ensured contract compliance and adherence to architecture guidelines by precisely collaborating with third-party suppliers and attorneys to navigate contract novation from Morgan Stanley to Verizon Business Services.

New York, Ny, Us

As Associate Director, I championed carrier service contract design, budget management, expense control, and SOX compliance. Related to this, I oversaw wireless services architecture and provisioning, client/vendor relations, and process controls.✔ Key Wins ✔◾ Steered re-engineering of non-BlackBerry wireless processes for 350 monthly remedy installs, re-locations, additions, and changes to ensure carrier services processing and data integrity. ◾ Rationalized and monitored $100M annual budget submittal workflows for IT distributed systems and operations divisions; collaborated with division heads and Architecture Review Board on execution compliance. ◾ Saved $150K+ over three years by optimizing cell phone plan usage for the Investment Banking division; assembled high-performance team and reduced headcount 50%, facilitating $225K in annual cost savings and strategic transformation. ◾ Decreased email latency between BlackBerry and Exchange infrastructures by 15%, concurrently improving controls and enhancing staff’s skillset by coaching on infrastructure review and analysis methodologies.

Mba, Finance

Bachelor Of Science - Bs, Operations Research & Industrial Engineering