Michael C. Email and Phone Number
Michael C. work email
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Michael C. personal email
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As a trusted executive at financial leaders like AIG, JPMorgan Chase, Morgan Stanley, and Credit Suisse, I have enabled operational fitness and technical innovation for over 20 years. Throughout my career, I’ve been recognized for an innate ability to rally teams and manage complex programs leading to multimillion-dollar growth. With a wealth of domain expertise and experience, I have excelled as a thought leader on both sides of the outsourcing equation. Whether from the perspective of the client or vendor, I have faithfully served customers to empower continuous business growth and sustainability. I thrive when finding order in chaos, navigating noise to find solutions that organically transform businesses. Some of the specialized skills I use to accomplish this are: ▣ Strategic Planning▣ Stakeholder & Vendor Relationship Management▣ Team Building & Mentorship▣ Performance Improvement▣ Digital & Infrastructure Transformation▣ Project Portfolio Management▣ Continuous Process Improvement▣ IT FinOps Governance▣ Continuous Integration and Continuous Delivery (CI/CD)▣ Project Leadership▣ Vendor Management▣ Process ReengineeringI invite you to connect with my profile. We all benefit from working together, and I enjoy learning from others on this platform. I hope you have a fantastic day!
Memorial Sloan Kettering Cancer Center
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Strategic Advisory SupportMemorial Sloan Kettering Cancer Center Jul 2023 - PresentNew York, Ny, Us
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Director, Business Management Lead - Infrastructure ServicesAig Nov 2021 - Apr 2023New York, Ny, UsMy primary role was to drive operational fitness through IT governance and continuous process improvement spanning the entire Cap/OpEx funding lifecycle.✔ Key Wins ✔◾ Enabled 15% improvement in IT process efficiency by streamlining cloud spend approval workflows.◾ Transformed continuous integration and continuous delivery (CI/CD) intake by leveraging Power BI reports/forms. ◾ Optimized Sr. Management Review Board, Statement of Work (SOW), headcount, and project approval processes. ◾ Exceeded technical risk requirements for project tracking integrity. -
Director, Technology Infrastructure & Operations Relationship Management & GovernanceMufg Aug 2012 - Jul 2021Chiyoda-Ku, Tokyo, JpI focused on delivering holistic IT Service Management support focusing on the Bank’s Trading Floor and Market Data Solutions. By guiding a diverse, cross-functional of 80, I continuously evolved the ITSM strategy while setting end-user product roadmaps, including mobility services, wholesale, telecom provisioning, and retail branch desktop support.✔ Key Wins ✔◾ Facilitated $1.2M market data cost avoidance by rationalizing architecture and spearheading on-prem hardware and co-lo circuits conversion to Thomson Reuters Enterprise Platform (TREP) PaaS.◾ Slashed EC2 computer instance metadata errors from 33% to near zero; established cloud center of excellence (COE) operational model, including AWS Cloud Financial Management and Tagging function.◾ Directed sr. leadership team, cultivating partnerships to support strategic initiatives, data/voice network architecture roadmap development, and department restructuring efforts.◾ Served as Chief of Staff to orchestrate and moderate quarterly Technology Infrastructure events and quarterly technology-wide town halls.◾ Reduced run rate by 13% YoY by deploying Supplier Management Office to oversee OLA/SLM/SLA management of third-party vendors, including SAP Fieldglass contractors and staff augmentation. -
Vice President, Efficiency & Vendor ManagementCredit Suisse Jul 2010 - Aug 2012Zurich, ChWith Credit Suisse Securities, I spearheaded initiatives critical to managing network and telecom spend while cultivating partnerships with internal clients and supplier groups. To support this, I evolved procurement processes and spend monitoring efforts. ✔ Key Wins ✔◾ Reduced $200M in annual spend outsourced to BT Global Services in line with architectural roadmaps by instituting and supervising governance processes.◾ Captured $5M in carrier cost savings by revamping processing of $100M+ in data/voice telecom expenses. ◾ Secured $8M in savings across Americas’ $76M spend while improving KPI tracking methods. -
Firm-Wide Sourcing ConsultantMorgan Stanley Nov 2009 - Jul 2010New York, Ny, UsI leveraged my expertise to comprehensively support Verizon Business Services’ data/voice outsourcing agreement. Through my leadership, we precisely aligned solutions/agreements with contract deliverables and operational requirements. Additionally, I created in-depth processes to bolster supplier documentation and deployment efforts. ✔ Key Wins ✔◾ Saved millions by overseeing expense claim processing and earn-back credits for transition, transformation, and steady-state activities. ◾ Ensured contract compliance and adherence to architecture guidelines by precisely collaborating with third-party suppliers and attorneys to navigate contract novation from Morgan Stanley to Verizon Business Services. -
Associate Director, Information Technology GroupJpmorgan Chase & Co. Dec 2004 - Jan 2009New York, Ny, UsAs Associate Director, I championed carrier service contract design, budget management, expense control, and SOX compliance. Related to this, I oversaw wireless services architecture and provisioning, client/vendor relations, and process controls.✔ Key Wins ✔◾ Steered re-engineering of non-BlackBerry wireless processes for 350 monthly remedy installs, re-locations, additions, and changes to ensure carrier services processing and data integrity. ◾ Rationalized and monitored $100M annual budget submittal workflows for IT distributed systems and operations divisions; collaborated with division heads and Architecture Review Board on execution compliance. ◾ Saved $150K+ over three years by optimizing cell phone plan usage for the Investment Banking division; assembled high-performance team and reduced headcount 50%, facilitating $225K in annual cost savings and strategic transformation. ◾ Decreased email latency between BlackBerry and Exchange infrastructures by 15%, concurrently improving controls and enhancing staff’s skillset by coaching on infrastructure review and analysis methodologies.
Michael C. Skills
Michael C. Education Details
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Carnegie Mellon University - Tepper School Of BusinessFinance -
Cornell UniversityOperations Research & Industrial Engineering
Frequently Asked Questions about Michael C.
What company does Michael C. work for?
Michael C. works for Memorial Sloan Kettering Cancer Center
What is Michael C.'s role at the current company?
Michael C.'s current role is Award-winning technology leader galvanizing business-critical program portfolios and digital transformations.
What is Michael C.'s email address?
Michael C.'s email address is mi****@****aig.com
What schools did Michael C. attend?
Michael C. attended Carnegie Mellon University - Tepper School Of Business, Cornell University.
What are some of Michael C.'s interests?
Michael C. has interest in Social Services.
What skills is Michael C. known for?
Michael C. has skills like Business Process Re Engineering, Risk Management, Program Management, Telecommunications, Vendor Management, Offshoring, It Strategy, Outsourcing, Strategic Sourcing, Contract Negotiation, Procurement, Supply Management.
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