Michael Ciavarella Email & Phone Number

Meridian, Id, Us

Meridian, Id, Us

-Created internal website for easier access to key company metrics for data driven choices -MDM Management and Administration of Apple and Android Devices Server Migrations to Azure -Microsoft Entra ID SSO configurations on 50+ applications -Identify and implement cost-saving measures to optimize the company's IT infrastructure. -Develop and maintain comprehensive documentation of all system configuration, processes, and procedures -Collaborate with cross-functional teams to… Show more -Created internal website for easier access to key company metrics for data driven choices -MDM Management and Administration of Apple and Android Devices Server Migrations to Azure -Microsoft Entra ID SSO configurations on 50+ applications -Identify and implement cost-saving measures to optimize the company's IT infrastructure. -Develop and maintain comprehensive documentation of all system configuration, processes, and procedures -Collaborate with cross-functional teams to design and implement scalable and secure system solutions that meet the company's objectives. -Research and recommend new technologies and software solutions to improve system performance and efficiency. -Manage and monitor server performance and troubleshoot any issues to ensure optimal system performance. -Manage and maintain the company's Active Directory infrastructure to ensure smooth user authentication and access management. Show less

Eagle, Idaho

Some Duties and Responsibilities:· Lead and completed VOIP rollouts to 70+ sites.· Service expert on Avaya Systems.· Maintain and Configure Fuze.· Pushed for Cloud solutions for EMM/Telco.· Train Support staff on tier 1-2 Telco support requests.· Lead a team of IT Resources supporting acquisitions of all sizes for Pennant Services.· Led over 25+ acquisitions.· Manage and Configure a fleet of 4000 Android and 300 iOs devices(Mobile).· Achieved a seamless… Show more Some Duties and Responsibilities:· Lead and completed VOIP rollouts to 70+ sites.· Service expert on Avaya Systems.· Maintain and Configure Fuze.· Pushed for Cloud solutions for EMM/Telco.· Train Support staff on tier 1-2 Telco support requests.· Lead a team of IT Resources supporting acquisitions of all sizes for Pennant Services.· Led over 25+ acquisitions.· Manage and Configure a fleet of 4000 Android and 300 iOs devices(Mobile).· Achieved a seamless upgrade to EMM System, resulting in new features for management of devices. · Create budget reports on Telecom/Mobile spend and make recommendations.· Negotiated with Vendors for best pricing and support,· Zoom Admin and roll out coordinator.· Create documentation for field staff and internal Support Teams.· Coding experience in JavaScript/php/html.· Recommend security updates to Citrix environment. Show less

Boise, Idaho Area

· Manage 4 local locations · Project Lead for transfer from Exchange to Google Apps· Provided Tutorials (How To) to make transfer easier on employees· Created IT Documentation books for each location. · Conduct training for new employees on best security practices (Two-factor, Phishing)· Provide help-desk support and resolve problems to the end user’s satisfaction· Maintain/Setup printer, fax and other internal peripherals · Moved 50+ users to a new… Show more · Manage 4 local locations · Project Lead for transfer from Exchange to Google Apps· Provided Tutorials (How To) to make transfer easier on employees· Created IT Documentation books for each location. · Conduct training for new employees on best security practices (Two-factor, Phishing)· Provide help-desk support and resolve problems to the end user’s satisfaction· Maintain/Setup printer, fax and other internal peripherals · Moved 50+ users to a new domain· Replacing old Windows Servers (where applicable) with Linux Servers to cut costs.· Hardware purchasing and provisioning within approved budget.· Provide security monitoring and HIDS for better protection. (AlienVault)· Create IT policies when necessary to provide a safer/efficient environment. · Built Village location from the ground up with security and expandability in mind.· Implemented a change to new open source PBX systems. (Elastix/Asterisk )· Conducted network and security system upgrades as needed. Show less

Meridian, Id

IT subject matter expert for all things related to Peak Concrete Construction and their continued growth.