Michael Cichon Email and Phone Number

Michael Cichon is a Senior Director, Saas Systems and Insights at Cisco. He possess expertise in agile methodologies, business intelligence, cloud computing, databases, analytics and 14 more skills. Colleagues describe him as "Michael's contribution at GoGrid has been simply game-changing: I use the tools he's built and the methodology he's developed to inform my decisions regarding customer and market engagement every day. Before Michael, we were using Excel spreadsheets, charts and graphs to manually and infrequently compile data and review customer behavior product adoption, trends, uptrades/downtrades, etc. With Michael's work we are now able to view an abundance of data at-will on both aggregate trends/changes, and also drill down into extreme detail to understand per-product adoption or per-customer behavior over time. This has enabled us to improve sales and enhance the scope and quality of service delivery. Finally, Michael is a lot of fun to work with... Cross-functional-friendly, personable, approachable, with a great sense of humor." and "I worked with Mike for two years at GoGrid where he was a one man BI shop. He wore many hats while leading the company's business intelligence initiative. He architected the BI system that connected and analyzed data from local databases, MySQL, Postgres, and MSSQL, and remote SaaS web services, salesforce.com, zuora. As a senior business intelligence engineer, he was responsible for collecting requirements from the finance, sales, engineering, operations, and support teams. He managed and prioritized his own backlog, and developed the BI ETL jobs and reports. His reports were critical to the business, and many departments relied on them daily."