Michael Cintron Email & Phone Number

Boynton Beach, Fl, Us

Deerfield Beach, Florida, Us

Deerfield Beach, Fl, Us

Deerfield Beach, Fl, Us

Deerfield Beach, Fl, Us

Fort Lauderdale, Florida, Us

Manages the promotion pilot, making outbound calls and coordinating lead database follow-up.  Managed and supervised call center Created reports such as a master lead list, average calls made, and average calls closed.  Led call center in goals completed, increasing clients for financial advisors.  Responsible for marketing staff follow-up, confirming leads received information and marketing material.

Oversaw national accounts and OEM contracts while managing day-to-day client support totaling almost $4 million dollars in sales to date. Averaging over a million dollars per year in sales, acquiring new business and increasing on-going client accounts. Working directly with service and manufacturing divisions to coordinate production logistics and manage client expectations.  Responsible for over a $1 million per year in sales revenue from my book, plus additional customer & event sales Generated over 100 new dealer accounts and retail channels in under 1 year Energetic, reliable, and effective account manager and sales trainer Represent company at trades shows and industry events to generate new sales leads and educate on product specs & technology Train new reps and directors of sales on Quickbooks / Salesforce, sales processes and outbound cold calls Created internal knowledge base system to help train new reps (One Note) & provide quick service answers for general inquiries Contribute to marketing strategies and promotions to generate dealer sales, including e-blast promotions and social media campaigns Handle general service and B2C direct sales inquiries, including closing direct inbound phone sales Manage new dealer relationships & provide sales support for new sales channels

Deerfield Beach, Florida, Us

Responsible for construction and assembly “print to build” engine and fluid valvesImplemented streamlined production processes for increased line efficiencyTroubleshoot production line irregularities and recalibrate machinery to reduce waste

Cork, Ie

 Used Active Directory to unlock account, reset password, add users to 10+ domains, created and updated profiles  Handled tier1, 2, and 3 PC issues with Winfield and TimeTicket programs. Created “Safetynet” accounts.  Converted USB thumb drives from Fat32 to NTFS in Windows command prompt. Configured VPN connection issues, mapped network drives, configured “Mobil Iron” app, for over 1000+ users Remotely installed, set up and maintained hardware and software for end users. 24 hour 7 day a week On-Call  Configured exchange accounts, troubleshot outlook issues concerning connectivity to exchange server Troubleshot internet browser issues, installed flash, configured proxy settings, installed Java

Managed the sales and promotion staff making outbound sales calls and coordinating lead database follow-up.  Created reports such as Weekly financial, CPH, email and text expense, for all 5 corporate comedy clubs Managed and supervised call center staff Led call center in ticket sales and team sales goals, increasing revenue from prior year Responsible for pulling and creating lead list from database and managing sales staff follow-up Hired and trained new agents, created daily reports and training scripts for TM agents making outbound calls Created promo codes for discounted ticket purchases in Laughstub.com Updated club and ticket sales information on BigBach.com

New York, Ny, Us

Set up and assembled office computers, printers, phones, televisions, routers, and internet connections. Responsible for IP address and ID number log on all NFL desktop personal computers, laptops, and telephone devices. Installed operating system in desktop (Windows Office), and installed printer software. Maintained and administered computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. Supported help desk IT personal in any connectivity repairs or issues such as replacement of printer toner and replacement of faulty equipment. Assisted with Pro Bowl and Super Bowl event by making sure networks operated correctly and personnel could access the internet with ease.

Created a new company web page for customers to view products using Flash and Dreamweaver. Interpreted business requirements and established a draft plan for an eCommerce website. Formed a database system to tract employee productivity using Microsoft Access. Generated flow chart diagrams for ecommerce web site to explain how web pages are linked together. Produced user manual to explain use of web site. Created a daily / weekly log form and Gant chart form that kept a record progress through project duration.

Set up and assembled office computers, printers, phones, televisions, routers, and internet connection. Help Desk for management on any connectivity or assembly issues.; Animated Street Star/Character Escort Worked with Give Kids the World Organization and Make a Wish Foundation for private events as an animated street star(Thing 1or2, Curious George), or as a character escortTrained and observed (shadowed) new employee applicants for character training lessons. Recognized and awarded for providing excellent customer service as a character escort

Responsible for daily cash reconciliation sheets, tabulate daily attendance and faxed documents. Constructed a Microsoft Excel spread sheet for daily and monthly financial reportsProcessed swimming lessons registration forms and handled payment exchange procedures